Our Testimonials

Just amazing.

Hello Mark and Debbie, Lights received and all in place. Great quality and I’ll be issuing sun glasses for those working in the pit. Just amazing and makes all the difference. Great service from you both and the company as well

Best online communication.

I would highly recommend this company as they are very professional and efficient. The best on line communication I have had with any company. Eddie, who was dealing with my order, emailed as promised weekly, to update me when my lamp was ready for posting. When the lamp arrived it was really well packaged with plenty of protection so it arrived in first class condition. Can’t recommend the company enough.

First class. Really.

Hello Beautiful People, Just wanted to let you know what an absolute pleasure it was to buy from you. We ordered just a couple of table lamp shades but the service we got made us feel like royalty. We ordered via the website. Next we received a phone call from yourselves confirming the order – nice touch. After that a continuation of updates right up to the actual delivery. First class. Really. I am sure that if every retailer behaved in the same way you have Amazon wouldn’t get even a look in! Well done you lot and be assured that whenever I need anything lighting associated you’ll be my first and only consideration.

First class service.

Eddie Many thanks for your help and patience in dealing with the light. I had a customer service problem with another company last week and in desperation I said I could give them the name of a Company near Liverpool who could teach them how to provide a first class service!!I had a email back wanting to resolve my problem immediately. It has been a pleasure to deal with Universal Lighting.

Won’t hesitate to recommend Universal Lighting.

Just wanted to say thank you very much for the lights and bulbs which arrived in good time and extremely well packaged. I also wanted to comment on the excellent customer service as we received a phone call to say that there was a slight delay in posting. This was particularly gratifying because we have recently had a number of customer service issues with other retailers and it was reassuring to know that some people still care about the product they are offering. We won’t hesitate to recommend Universal Lighting Services in the future.

Brilliant fast service.

Just to say my light has just arrived and I absolutely love it! So pleased, just what I was hoping for – brilliant fast service and bulbs nicely in the box

Fantastic service

Many thanks for my light shades, they are perfect. Fantastic service and delivery, and thank you for the call advising me of delivery.

Over the moon.

Thank you for sending my order promptly and well packaged. We are over the moon with the wall lights absolutely gorgeous.Have left you a Google review. Until our next order thank you all @ Universal Lighting 5*

Just brilliant!

George, I can’t remember been treated so professionally by a company overseas before. I have shared my positive vibes with my network about you guys. The chandeliers were in a perfect condition. BIG high-five to the packaging team! Just general sending my best wishes to you and the rest of team! Just brilliant! Med venlig hilsen

Polite, friendly and knowledgeable.

Just to say thank you for your fantastic service recently. Knowing nothing about outdoor post lights your expertise and patience was much appreciated. I have dealt with 4 members of staff and they have all been polite, friendly and knowledgeable – excellent customer service. Thank you.

Great quality, excellent service.

Chloe, A quick email to say how delighted we are with the lights. Great quality and excellent service

No room for improvement

We are absolutely thrilled! There’s no room for improvement; your customer service is outstanding!

You have restored my faith!

Just wanted to say Thank you! In these days of poor service and quality I don’t expect anything anymore. You have delighted me by calling as soon as I placed my order. You thanked me for placing it and explained the delivery. My order arrived the following day! Excellent quality. We haven’t fitted them yet but so far extremely pleased. I will now always buy from you and recommend you to everyone I know. You have restored my faith!

Cannot praise the company highly enough.

Thank you for the delivery of my wall lights. To say I’m delighted with my lights is an understatement. They are truly lovely, and of very good quality. The choice was tremendous, the buying experience was great. A few days after ordering then I had a phone call, thanking for the order. And as I opened the box a letter, thanking me again. I cannot praise the company highly enough. A big thank you.

5 star customer service.

Thank you Eddie. That’s superb customer service. 5 star. Don’t get that often these days!

Exceptional customer service.

Can I  say your company customer service from start- when I ordered the lamp base- to now has been exceptional.

So well packed.

Received my lampshade, lovely, so well packed. Many thanks

A pleasure to visit your showroom.

I would like to praise a member of the Birkenhead Showroom staff. His name is Eddie and when we visited the showroom this morning, he was extremely helpful. His manner was both professional and friendly, and he directed us to your website, so that we could browse in comfort. He gave us his contact details so that we could ask him for any information that we might need in relation to ordering. He recommended that we order on line so that we were not inconvenienced by making another visit to the showroom which we have done. It was a pleasure to visit your showroom and do business with him. We now feel that we would repeat a visit for any future lighting that we might need. Thank you from a grateful customer.

Never had such a pleasant service

We would like to take time to thank you and your colleagues for the service that you have given us and the very nice messages that you sent to us regarding our order. In all the time we have been ordering on the internet we have never had such a pleasant service. Once again, thank you so much.

Recommend you wholeheartedly.

Hello Eddie & team, My order arrived on the date and time stated. I also would like to congratulate you on your excellent customer service. From a phone call advising me that the consignment would be slightly delayed to the lovely “Thank You” note you included in the package. This is something customers do not experience very often, and so it is all the more heart-warming. I will certainly recommend you wholeheartedly if anybody needing new lighting asks me. I am so glad that after many days of searching for the perfect light I decided to order from Universal Lighting Services! Keep up the good work