Our Testimonials

Brilliant fast service.

Just to say my light has just arrived and I absolutely love it! So pleased, just what I was hoping for – brilliant fast service and bulbs nicely in the box

Fantastic service

Many thanks for my light shades, they are perfect. Fantastic service and delivery, and thank you for the call advising me of delivery.

Over the moon.

Thank you for sending my order promptly and well packaged. We are over the moon with the wall lights absolutely gorgeous.Have left you a Google review. Until our next order thank you all @ Universal Lighting 5*

Just brilliant!

George, I can’t remember been treated so professionally by a company overseas before. I have shared my positive vibes with my network about you guys. The chandeliers were in a perfect condition. BIG high-five to the packaging team! Just general sending my best wishes to you and the rest of team! Just brilliant! Med venlig hilsen

Polite, friendly and knowledgeable.

Just to say thank you for your fantastic service recently. Knowing nothing about outdoor post lights your expertise and patience was much appreciated. I have dealt with 4 members of staff and they have all been polite, friendly and knowledgeable – excellent customer service. Thank you.

Great quality, excellent service.

Chloe, A quick email to say how delighted we are with the lights. Great quality and excellent service

No room for improvement

We are absolutely thrilled! There’s no room for improvement; your customer service is outstanding!

You have restored my faith!

Just wanted to say Thank you! In these days of poor service and quality I don’t expect anything anymore. You have delighted me by calling as soon as I placed my order. You thanked me for placing it and explained the delivery. My order arrived the following day! Excellent quality. We haven’t fitted them yet but so far extremely pleased. I will now always buy from you and recommend you to everyone I know. You have restored my faith!

Cannot praise the company highly enough.

Thank you for the delivery of my wall lights. To say I’m delighted with my lights is an understatement. They are truly lovely, and of very good quality. The choice was tremendous, the buying experience was great. A few days after ordering then I had a phone call, thanking for the order. And as I opened the box a letter, thanking me again. I cannot praise the company highly enough. A big thank you.

5 star customer service.

Thank you Eddie. That’s superb customer service. 5 star. Don’t get that often these days!

Exceptional customer service.

Can I  say your company customer service from start- when I ordered the lamp base- to now has been exceptional.

So well packed.

Received my lampshade, lovely, so well packed. Many thanks

A pleasure to visit your showroom.

I would like to praise a member of the Birkenhead Showroom staff. His name is Eddie and when we visited the showroom this morning, he was extremely helpful. His manner was both professional and friendly, and he directed us to your website, so that we could browse in comfort. He gave us his contact details so that we could ask him for any information that we might need in relation to ordering. He recommended that we order on line so that we were not inconvenienced by making another visit to the showroom which we have done. It was a pleasure to visit your showroom and do business with him. We now feel that we would repeat a visit for any future lighting that we might need. Thank you from a grateful customer.

Never had such a pleasant service

We would like to take time to thank you and your colleagues for the service that you have given us and the very nice messages that you sent to us regarding our order. In all the time we have been ordering on the internet we have never had such a pleasant service. Once again, thank you so much.

Recommend you wholeheartedly.

Hello Eddie & team, My order arrived on the date and time stated. I also would like to congratulate you on your excellent customer service. From a phone call advising me that the consignment would be slightly delayed to the lovely “Thank You” note you included in the package. This is something customers do not experience very often, and so it is all the more heart-warming. I will certainly recommend you wholeheartedly if anybody needing new lighting asks me. I am so glad that after many days of searching for the perfect light I decided to order from Universal Lighting Services! Keep up the good work  

Delighted with the whole service.

Hi Eddie Just wanted to say we are indeed delighted with our Worcester Bathroom Lights received recently and indeed the whole service received from your Company. We will happily contact you again should we need any more lighting and have no hesitation in recommending Universal to family and friends.

Superb customer service.

Many thanks for your help, customer service is superb. Could of got these exact ones cheaper elsewhere, but your site, and now the customer service, have shown I made right choice.

Promp, courteous and professional

Dear team The lights have safely landed and I am thrilled with them. I can’t wait to see them grace the room ( when it’s no longer a building site) Thankyou for your prompt, courteous and professional service.

Efficient and quick

Just received my chandelier and it is lovely. Just what I needed for my garden room. I was very impressed with your service, efficient and quick.

So helpful

Thank you for your very nice letter accompanying the receipt of the Lights. Could you also thank Cloe-Anne for all her help. The lights look great. You have all been so helpful and I will be recommending your company to all my friends.