Our Testimonials

Delighted with the whole service.

Hi Eddie Just wanted to say we are indeed delighted with our Worcester Bathroom Lights received recently and indeed the whole service received from your Company. We will happily contact you again should we need any more lighting and have no hesitation in recommending Universal to family and friends.

Superb customer service.

Many thanks for your help, customer service is superb. Could of got these exact ones cheaper elsewhere, but your site, and now the customer service, have shown I made right choice.

Promp, courteous and professional

Dear team The lights have safely landed and I am thrilled with them. I can’t wait to see them grace the room ( when it’s no longer a building site) Thankyou for your prompt, courteous and professional service.

Efficient and quick

Just received my chandelier and it is lovely. Just what I needed for my garden room. I was very impressed with your service, efficient and quick.

So helpful

Thank you for your very nice letter accompanying the receipt of the Lights. Could you also thank Cloe-Anne for all her help. The lights look great. You have all been so helpful and I will be recommending your company to all my friends.

Wonderful correspondence.

I just wanted to let you know how pleased I am with my wall light, it’s installed and looks wonderful. Thank you so much for wonderful service and correspondence.

Absolute pleasure

I would just like to say it’s been an absolute pleasure doing business with your company. As you would know on line shopping can be fraught with frustration at times.

Prompt preparation and despatch.

A quick note to thank you for your prompt preparation and despatch of this order. Excellent units to replace the 12 year old fluorescent units that were failing one by one. Thank you too for the courtesy call to confirm receipt of order, and for leaving a voice message. I will make a note of your excellent service and good quality product, and will return when I need further lighting and fittings

Excellent service

Just wanted to say thank you, our lights look amazing and to also thank you for your excellent service – especially the young lady who reminded me that light bulbs weren’t included and I was able to purchase these too. Would have been difficult in the current circumstances to get out to get them! I have sent a review but wanted to send a personal thanks as well.

Perfectly delivered

Beautifully wrapped – perfectly delivered – Many thanks

Very personal service.

Received the lights today thank you, excellent service. Will definitely recommend you and use you again. Very personal service thank you.

Your professionalism speaks volumes.

We would like to thank you for being able to give an excellent service in these trying times, it speaks volumes about your professionalism.

Lovely, helpful and proactive.

I’m extremely impressed with Universal Lighting. Your customer service is outstanding, I appreciate the courtesy call on receipt of my orders, your delivery timescales and the quality of your products. Your team are lovely, very helpful and proactive (even suggesting alternative products when items have been out of stock). It’s a refreshing change I can assure you! We’ve been renovating a property and I’ve ordered a whole house full of light fittings from you, both interior and exterior. I’m particularly delighted with some of the Art Deco style lights, they match our new home perfectly and are different than the usual styles on the high street. Thank you for your superb customer service, Keep it up  

Outstanding customer service

Eddie and Chloe-Anne, I just wanted to say a huge thank you. Both yourself and Chloe-Anne have been fantastic, your level of customer service has been outstanding! The fitting now looks lovely and I am really pleased with it, once again thank you so much!

Nothing was too much trouble

Just to let you know that I’m very pleased with the lamp. It’s an excellent replacement for my much loved old one. I wanted to let you know how very impressed I was with the service provided by you and the team. Excellent communication. Nothing was too much trouble. Clearly very good at wrapping things up too!

So chuffed!!

I have just taken delivery of my Ophelia pendant light – thanks so much for having it in stock!!! So pleased and thanks for the brilliant service getting it out to me so quickly – one minute I thought all was lost and I could never get hold of another?!? next minute it’s in stock with you and now I have it!!! I’m So chuffed !!

Absolutely delighted with your service

received my two new shades today, absolutely delighted with them and your service..thank you

Professional friendly attitude

I would like to thank George for his help. He has a very professional but friendly attitude and is a credit to the company. I am now able to cook without the miner’s helmet. Thank you for your help

Good old fashioned customer service

It’s refreshing to deal with a company who has good old fashioned customer service. Thanks for your help.

I Wish Everyone Were Half As Pleasant And Efficient As Eddie.

I contacted Eddie about my light. On the calls and subsequent emails, he has been kind, polite, friendly, helpful, quick to respond, proactive and has always gone beyond expectations. I have dealt with many people in many industries and employees such as this are a rare and very exceptional kind. Even though I’m in Reading, you will now be my go-to place for any lighting and one I will recommend. Honestly, I wish everyone I have to contact in other businesses were half as pleasant and efficient as him. He is a credit to your company. And I’m sure you know this and value him.