Privacy and Cookies

1.0 Introduction

1.1 The law that applies to how we use cookies and similar technologies for storing information on your computer or mobile device changed on 26 May 2011. Recent additional European legislation states that we must inform all users what information we gather and store including use of any third-party cookies or tracking once you leave our website. Further information on the legislation can be found by following this link to the Information Commissioners office (link opens in new window).

1.2 The information contained within this article will ensure that we are open, honest and transparent in our dealings with you and how we respect your privacy whilst you are using our site or purchasing from us. Please be assured that we never share any of your personal or other information with anyone else. We know that you expect nothing less.

1.3 This Privacy and Cookie Policy explains how Universal Lighting Services Limited use any personal information we collect.

2.0 What are cookies?

2.1 A cookie is a tiny unique-to-you text file that is stored on your computer when you visit our website. At Universal Lighting Services Ltd we use cookies to keep track of what you put in your basket and to remember you when you return to our site.

2.2 To order a product on our website you will need to have cookies enabled. If you do not have cookies enable you can still browse our products but you will need to place your order by telephoning 0151-650-2138. Most web browsers will have cookies enabled depending on your privacy settings but you can either enable or disable them within your browser should you so wish.

2.3 Please note that a cookie cannot harm your computer and contains no personally identifiable information such as your name or payment details.

2.4 Further information about cookies can be found by following the link to About Cookies.Org (opens in new window).

3.0 How to manage cookies?

3.1 All Internet browsers give the user the option of enabling or disabling cookies. There are many different browsers in use and each will vary slightly from the other. In general, for computers running Windows it can be found by clicking on tools, then options or Internet options on the browser toolbar. For Mac computers it can generally be found in the ‘Preferences’ tab.

3.2 Please note: If you disable cookies within your browser you will be unable to purchase any products on our website.

4.0 What information do we gather?

4.1 We gather information that relates to, and can identify you such as your name, address and telephone number and information that does not identify you such as when you visit our website. We collect information that does not identify you to evaluate our site.

4.2 We use the information gathered by cookies to collect statistical information such as new visitors, returning customers, to track items placed in the basket and any subsequent purchases. In addition, we use the information collected to analyse the most visited pages, articles and products on our site.

5.0 How do we gather information?

Information is gathered in two ways:

5.1 Directly, for example when you purchase something from us online or over the telephone.

5.2 Indirectly, for example when you visit our website and have cookies enabled.

6.0 Use of your information

6.1 At Universal Lighting Services Ltd we use cookies to keep track of what you put in your basket and to remember you when you return to our site. We use the information gathered by cookies to collect statistical information such as new visitors, returning customers, to track items placed in the basket and any subsequent purchases. In addition, we use the information collected to analyse the most visited pages, articles and products on our site.

6.2 We may use your personal information to contact you by email, mail or telephone to let you know about our products or promotions if you give us permission so to do.

6.3 At Universal Lighting Services Ltd we do not use any third-party cookies and we only share your details with our overnight carrier for your delivery. In addition, we do not track your web usage once you have left our site.

6.4 We do not store any personal financial information about our customers. All payments are routed through a third party payment processor using a certified and encrypted secure connection.

7.0 Accessing and updating your personal information

7.1 Registered users can update their details by accessing their secure account page on our website or by writing to us at our registered address.

7.2 You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send your request in writing to:

Data protection
Universal Lighting Services Ltd
Priory Street
Birkenhead
Merseyside
CH41 5JH

There is a £5.00 administrative charge for this service.

8.0 Security

8.1 The password you provide when registering with the website and all information given at the time of purchasing products is done over a certified secure connection. It is encrypted to ensure protection against unauthorised access to your personal information or interception by a third party.

9.0 Disclosing your information

9.1 We never disclose your personal information or share it with anyone except under the following circumstances:

9.2 We will provide our delivery courier with your name, address, email and contact number in order to facilitate delivery of your purchase unless you are collecting your purchase from us.

9.3 We never sell personal information, or pass it to third parties for marketing purposes under any circumstances.

10.0 Where do we store your personal information?

10.1 We store customer information on our office server or our dedicated Internet server. Both are protected either with a firewall, by secure encryption or both.

11.0 Your Privacy

11.1 In conclusion, you can be assured that the data contained in the cookie that we place on your computer does not contain any of your personal information.

11.2 You can shop with us in absolute confidence, in the certain knowledge that we will not sell or share your details and that your privacy is protected at all times.