Our Testimonials

Polite, friendly and knowledgeable.

Just to say thank you for your fantastic service recently. Knowing nothing about outdoor post lights your expertise and patience was much appreciated. I have dealt with 4 members of staff and they have all been polite, friendly and knowledgeable – excellent customer service. Thank you.

Great quality, excellent service.

Chloe, A quick email to say how delighted we are with the lights. Great quality and excellent service

No room for improvement

We are absolutely thrilled! There’s no room for improvement; your customer service is outstanding!

You have restored my faith!

Just wanted to say Thank you! In these days of poor service and quality I don’t expect anything anymore. You have delighted me by calling as soon as I placed my order. You thanked me for placing it and explained the delivery. My order arrived the following day! Excellent quality. We haven’t fitted them yet but so far extremely pleased. I will now always buy from you and recommend you to everyone I know. You have restored my faith!

Cannot praise the company highly enough.

Thank you for the delivery of my wall lights. To say I’m delighted with my lights is an understatement. They are truly lovely, and of very good quality. The choice was tremendous, the buying experience was great. A few days after ordering then I had a phone call, thanking for the order. And as I opened the box a letter, thanking me again. I cannot praise the company highly enough. A big thank you.

5 star customer service.

Thank you Eddie. That’s superb customer service. 5 star. Don’t get that often these days!

Exceptional customer service.

Can I  say your company customer service from start- when I ordered the lamp base- to now has been exceptional.

So well packed.

Received my lampshade, lovely, so well packed. Many thanks

A pleasure to visit your showroom.

I would like to praise a member of the Birkenhead Showroom staff. His name is Eddie and when we visited the showroom this morning, he was extremely helpful. His manner was both professional and friendly, and he directed us to your website, so that we could browse in comfort. He gave us his contact details so that we could ask him for any information that we might need in relation to ordering. He recommended that we order on line so that we were not inconvenienced by making another visit to the showroom which we have done. It was a pleasure to visit your showroom and do business with him. We now feel that we would repeat a visit for any future lighting that we might need. Thank you from a grateful customer.

Never had such a pleasant service

We would like to take time to thank you and your colleagues for the service that you have given us and the very nice messages that you sent to us regarding our order. In all the time we have been ordering on the internet we have never had such a pleasant service. Once again, thank you so much.

Recommend you wholeheartedly.

Hello Eddie & team, My order arrived on the date and time stated. I also would like to congratulate you on your excellent customer service. From a phone call advising me that the consignment would be slightly delayed to the lovely “Thank You” note you included in the package. This is something customers do not experience very often, and so it is all the more heart-warming. I will certainly recommend you wholeheartedly if anybody needing new lighting asks me. I am so glad that after many days of searching for the perfect light I decided to order from Universal Lighting Services! Keep up the good work  

Delighted with the whole service.

Hi Eddie Just wanted to say we are indeed delighted with our Worcester Bathroom Lights received recently and indeed the whole service received from your Company. We will happily contact you again should we need any more lighting and have no hesitation in recommending Universal to family and friends.

Superb customer service.

Many thanks for your help, customer service is superb. Could of got these exact ones cheaper elsewhere, but your site, and now the customer service, have shown I made right choice.

Promp, courteous and professional

Dear team The lights have safely landed and I am thrilled with them. I can’t wait to see them grace the room ( when it’s no longer a building site) Thankyou for your prompt, courteous and professional service.

Efficient and quick

Just received my chandelier and it is lovely. Just what I needed for my garden room. I was very impressed with your service, efficient and quick.

So helpful

Thank you for your very nice letter accompanying the receipt of the Lights. Could you also thank Cloe-Anne for all her help. The lights look great. You have all been so helpful and I will be recommending your company to all my friends.

Wonderful correspondence.

I just wanted to let you know how pleased I am with my wall light, it’s installed and looks wonderful. Thank you so much for wonderful service and correspondence.

Absolute pleasure

I would just like to say it’s been an absolute pleasure doing business with your company. As you would know on line shopping can be fraught with frustration at times.

Prompt preparation and despatch.

A quick note to thank you for your prompt preparation and despatch of this order. Excellent units to replace the 12 year old fluorescent units that were failing one by one. Thank you too for the courtesy call to confirm receipt of order, and for leaving a voice message. I will make a note of your excellent service and good quality product, and will return when I need further lighting and fittings

Excellent service

Just wanted to say thank you, our lights look amazing and to also thank you for your excellent service – especially the young lady who reminded me that light bulbs weren’t included and I was able to purchase these too. Would have been difficult in the current circumstances to get out to get them! I have sent a review but wanted to send a personal thanks as well.