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30-Day Returns

On unused and non-custom items

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Our Testimonials

We take customer service seriously.

Welcome to the Universal Lighting Services testimonials page. Here you will find copies of unsolicited emails commenting on our customer service. Personal information has been removed for privacy.

We take customer service seriously and never take your custom for granted. We will always provide you with a level of service that we would expect from others. Just because you are shopping for lighting online doesn’t mean you deserve anything less.

Our product and customer service reviews are gathered independently by reviews.co.uk. Our latest reviews can be viewed by following this link to the Universal Lighting Services reviews page (opens in new window).

Great selection

I absolutely love them though the big one did take a while for the electrician to put up ☺️. They look fabulous Great lighting selection.

Liz H – 12/07/2022

Proactive, Excellent Support

Universal Lighting is an efficient and very helpful supplier. Customer services respond quickly, are proactive and provide excellent support. Recommended

Liz C-B. – 13/06/2022

Speedy Despatch, Good Customer Services

I just wanted to thank you for the speedy despatch of the pendant shade and the good customer services. The shade looks to be just what I wanted

Hilary C – 08/05/2022

Thrilled!

The lamp arrived safely and is now in place complimenting the gorgeous ceiling light we purchased from you a couple of years ago. We’re thrilled with the lamp! and the excellent customer service you provide.

Louise K – 13/04/2022

Communication is Fantastic

Communication on production and delivery is fantastic, as well as post sale now. I didn’t have to chase up for even a minute. I will write a Google review when I get a chance

Hilary O – 12/04/2022

Worth The Wait

I’ve been meaning to email you. Finally had it put in place, you know what these men are like 🙄… So… drum roll!! Yes I really like it 🥳 it’s been worth the wait. Thank you for all your help with this

Ellen H – 15/03/2022

Fantastic Lampshades

Just to say we have our lights installed now and the tiffany lampshades are fantastic. Lovely quality and perfect colours. Excellent service as well.

Leah B – 10/02/2022

Wonderful Customer Service

Just received my lights and they are gorgeous. Love them so much I am ordering 2 more. Thank you for your wonderful customer service

Sandy C – 03/02/2022

Safe Packaging & Prompt Service

Thank you for your letter received with our order. It is so unusual to get a letter like yours from a retailer– it’s a nice touch. Yes, we are happy with the Oundle Mother and Child floor lamp and we are already using it. Thank you for the safe packaging and prompt service.

David J – 27/01/2022

Best Customer Service I Have Encountered

I would like to say thank you for probably the best customer service i have encountered from order to delivery, great stuff.

Alan J – 22/01/2022

A massive thank you

I just had to contact you to say how delighted we are with the lamps – they are fabulous! They are larger than expected and give a presence to the room. We love the quality and the vibrant colours. The packaging was exceptionally good – you made sure that nothing was going to happen to the during transit. How you were able to do all this for the price is beyond me. A massive thank you to all concerned – if I was Boris Johnson I would throw a drinks party for you

Linda – 15/01/2022

Smooth, Speedy and Efficient

Thank you very much for such a smooth, speedy and efficient shopping experience. The shades arrived the next day (as promised) and we are both delighted with them

Rod – 13/01/2022

I will certainly recommend your company

I received my lamp today and am very pleased with it, I also want to thank you, and to Chloe in particular, for your courteous phone call, a pleasant surprise and an appreciated personal touch. I wish you a happy and prosperous 2022 and will certainly recommend your company

Debbie – 13/01/2022

Incredible.

At long last I finally got the chandelier hanging! It was literally the last thing to be done.. It looks incredible. Thanks again.

Tobias – 22/12/2021

A pleasure to buy from you.

Just wanted to say thank you to you all for your excellent customer service. The light fitting arrived today and all I need now is for my electrician to come and fit it. It has been a pleasure to buy from you.

Patricia – 18/12/2021

Debrah has been fantastic.

Please pass on my thanks to Debrah. She has been fantastic in trying to fulfil my order.

Diane – 06/12/2021

Impressive customer service.

Just to thank you for our bathroom light which we are very happy with. Also for the excellent customer service which from beginning to end has been impressive.

Lynne – 04/12/2021

Prompt delivery and Excellent service.

I would like to say, thank you for the excellent service you have given me. From the start Chloe took the trouble to make sure I had the right replacement remote control for my fan. You also took the trouble to keep me in the loop and delivery was prompt.

John – 04/12/2021

Quality product, friendly service.

The light arrived safely and is now in situ and looking great! Thank you for this quality product and friendly service. I really appreciated the phone call even though I was not in at the time

Claire – 16/11/2021

Recommended Far and Wide

All lights now received. Thank you for keeping me informed and for excellent service. I’ll have no hesitation in using Universal Lighting again and will recommend you far and wide.

Wendy – 27/10/2021