Don’t take our word for it, look at what our satisfied customers have been saying about our quality product range and service.
All of our testimonials are from original letters or Emails. Copies of the originals are available upon request with all personal details removed.
Below is a small selection of what our customers are saying about our products and the quality of service they have received.
This is a smart looking security light at an excellent price. We had previously purchased a different light (from another company) which failed twice within a matter of weeks and had to be exchanged then returned and a refund obtained. We should have tried Universal Lighting first! The customer service provided was excellent and could not have been faulted. We would not hesitate to use Universal Lighting again.
Beautifully made lampshades, fast efficient delivery and professional friendly communication. We will definitely use again and would highly recommend Universal Lighting to others.
Excellent product and accompanied by extremely professional service, unused to a company making the extra effort by phoning to confirm delivery details and even including a “thank you” notice with the goods, proper attention!!
The Universal team could not have been more helpful and accommodating – taking trouble to establish availability and compatibility of fittings. A first class service – the shades are terrific, and the team even better!
This is the second time I have purchesed litems from Universel Lighting. The lighting are beautiful and of a high quality, perfect for our period home. Universal Lighting give fantastic customer service and this is the reason I will be purchesing from them again.
Really pleased with this Mother and Child light. The quality is very good and the light is as bright as I hoped it would be. It was really well packaged and we put it together inside 15 minutes working at a leisurely pace. The mother lamp is bright enough to light up an average room and the child lamp exceedingly bright enough to use as a reading lamp. Both are dimmable. Finally, the communication with the vendor was second to none. They called me the morning after I had placed my order by way of acknowledgement and confirmed when I would receive my package which was exactly correct. Highly recommend this seller.
This lamp base is solid! The chrome work is of good quality and the shade with its silver lining gives an understated but effective glow to a dark corner. I’m very pleased with it. I have found the service from Universal lighting excellent and would recommend them highly. Lovely personal service.
Absolutely excellent service from universal lighting. Fast, efficient, packaged really well so no damage. Looks fab now it’s up. Thank u.
A lovely light, well packed so not damaged in transit and seller made special effort to ensure it arrived 2 days after original delivery date so I could be at home to accept it. Great product and service.
I ordered two 14” silk shades in Duck Egg and I’m delighted with the shades and their look in situ. Delivery was delayed for a few days as the products weren’t in stock, but I was phoned and told of the delay and given a new date which was accurate. The contact to keep me up to date was appreciated and showed good customer service. I would recommend Universal Lighting.
Excellent shopping experience with Universal. Order promptly despatched and very well packaged. Great light, shade well made. Fitting was quite easy though due to weight of shade need to ensure base is well secured. Bonus – my wife loves it!
Just had this light installed and I am over the moon with it. Lovely low level ambient light which lifts a dark back access path and good range on the PIR which picks up our movement as we leave the back door (which exceeded my expectations) giving really good light. My electrician installed without any issue. I rarely leave reviews but the impeccable service and quality of product deserve a mention.
I bought this light as it had a PIR sensor and the existing one didn’t, it was simple to fit and works exactly as I wanted. The ordering and delivery was first class with great customer service (as they phoned me to keep me up to date with my order).
I purchased 2 of these table lamp shades. They arrived promptly in perfect condition and I am very pleased with them. Placing the order was simple and the customer service team were extremely helpful and informative. I would certainly use this company again and recommend them.
Ordered two wall lights,two ceiling lights and the up lighter. One on the wall and one of the ceiling glass inserts were damaged and the up lighter had not had the glass insert included. However Eddie and Emma from Universal bent over backwards to ensure I had replacements sent within the day. Excellent customer service and the lights are beautiful and very stylish.
Very pleased with the service and the quality of the lamp shades. Delivery was delayed because the shades when received by universal lighting had a slight fault. They phoned me to tell me about the reason for delay and gave me the opportunity to cancel with a refund. Excellent customer service and quality control.
Very fast delivery and lights look fantastic (although we have yet to put them up!) The service that I have received from Universal Lighting has been amazing. Would most definitely recommend and use again. Thank you.
These lamps are beautiful, exactly what I wanted and the service from Universal Lighting was first class.
Gorgeous and very pretty lamp shade I bought for a bedroom, so well made too. Universal Lighting give an amazing service from start to finish would highly recommend.
This is a very beautiful product but what was outstanding was the care and attention given to me by Universal Lighting. They were kind and very helpful, keeping me informed and letting me know when the lights would be delivered. This was truly an outstanding service.
Really pleased, just what I wanted, and it looks good. Excellent service, would recommend highly.
Not the first product bought from the company, delivery and packing very very good. product arrived as advertised both times. No Brainer they do what they say on the tin!!
Excellent product it looks fab in our lounge. The service from Universal lighting was the best I have had I was kept informed all the way until my fitting was delivered. Thank you it was a pleasure dealing with your company I would certainly use your company again when I require another light fitting or lamp.
Great service friendly efficient and knowledgeable; I would recommend this company!
Very pleased with my outdoor lantern, and the service is outstanding! I thoroughly recommend ‘Universal Lighting’.
Excellent service, kept fully informed of progress by pleasant and courteous staff. Product also excellent and reasonably priced. Will certainly recommend company to friends.
Good quality materials, really well made, easy to fit, works as advertised – you can’t ask for more. Excellent service from this company, took the time to ring me straight away to say item ordered not in stock so would be a few days before they could dispatch, was that okay with me.
The shade was exactly what we wanted at a very reasonable price. The service we received was exceptional and exceeded our expectations. If only all customer service was as good as this. Thanks so much again, we would certainly recommend Universal Lighting.
Once more I am very satisfied with their service. As the shades were not available right away they kept me fully informed on the delivery date. It arrived in the estimated time slot and everything was as expected. Great shades and perfect colour to match my existing shades. Very pleased with their service.
Universal lighting services delivered the item promptly, unfortunately the box did not contain the glass shade only the lamp stand. However, they apologised straight away and sent on the bowl promptly. I think the way they dealt with the problem does them credit as all to often Internet firms are keen to sell you something but less good sorting out any issues you may have.
Very pleased with the quality of the shade and the service received. Care went into the packing and so it was delivered in perfect condition. Very impressed with the efficiency of how my order was taken and dispatched.
Although we have concerns that the plastic clips will go brittle and break, we do think these lights are very pretty and give a good amount of light. For the price, they were excellent value. The staff were excellent, keeping us informed of delivery and dealing very swiftly with queries. It is particularly nice to have that rare commodity these days – customer service!
Bought the wall lights and although they are delicate they look really stunning up. Easy to assemble and the g9 bulbs are more than adequate. Not really a criticism more an observation they only come with the shade to the left side would of been nice to of been able to have mirror image for opposite alcoves. Would definitely recommend. Service was outstanding too and very polite.
Great value for money. First class service. Replacement for plastic lights so a vast improvement, Easy to assemble and fit and they look super. Bought one first but so impressed bought another three. I would highly recommend.
Gorgeous light. Customer Service is amazing. Contacted me to thank me for order & kept me up to date on order process through to delivery. Light had a fault & once again the customer service, especially from Emma, was outstanding. Nothing was too much trouble for them. Would give more that 5 stars if I could. Would highly recommend.
Everything you would expect from a very professional outfit. I over ordered and was immediately refunded. The product was everything I expected and was delivered in perfect condition.
I did not have to wait very long at all and when they arrived, I was amazed. They were exceptionally well made and look lovely in my care home conservatory. Thank you Mark and your team. Very professional service throughout. Thank you.
Lovely shade, looks more expensive than it is, excellent fabric with sturdy frame. Faultless customer services and prompt delivery. Will patronize again without doubt.
Great light fitting. Well made and easy to install. Perfect 30s style for our 30s house. Excellent deal on the price and faultless, courteous service from ULS.
Ordered last week. Within one someone from the company called me to let me know the item was in stock and it would be delivered the next day, which it was and it’s a good quality product. Excellent efficient service. I will buy from this company again.
THIS LIGHT IS FABULOUS. Universal provided their normal, fantastic, service and it arrived with us very quickly. If you want a stunning, room statement light look no further. Universal had also deeply discounted the manufacturers list price. What more can I say.
Thank you for the outstanding service, and particularly getting immediate (next day) pick up and replacement of lamp delivered damaged by manufacturer. Probably the best customer service team in Britain. Please feel free to add this comment to your testimonials page. Johnnie
On placing my order Universal Lighting contacted me via telephone to say unfortunately the light fitting is out of stock and would I like to choose an alternative . I explained to Emma I would be happy to wait rather than order a replacement. I was advised that it could be 5-6 weeks waiting time. Emma contacted me via email/ telephone advising me on the progress of delivery ever week. Eventually my beautiful light fitting arrived. Universal Lighting is one of the best companies I have every dealt with and would highly recommend them. The service I received I could not ask for anything better. Emma was extremely helpful. I had to return her call one day even the lady who answered the telephone again extremely helpful. Nothing to much trouble for the company especially the staff. Thank You one happy customer.
Brilliant service, ordered one day delivered the next. Wrapped extremely well a box inside a box for both parts. Looks a treat on our side table.
The light is well designed, constructed and look really smart when wall mounted. I purchased three and had no difficulty installing them, although extra care was needed to avoid trapping wires when closing the units. They all arrived safely packed and I can thoroughly recommend Universal Lighting Services Ltd for their efficiency and great communication when dealing with my order.
The lamps looks great on bedside table. Easy to switch on with one touch, happy with purchase. The online service was 5 stars, lots of attentions from great customer service.
The first thing to say is that the customer care team is absolutely great at Universal Lighting Services. Thank you Chloe and Eddie. They are quick to respond to you personally if you have queries and they really care about getting things right. As to the lights, well this is the third house where we have chosen these lights for the lounge. They are stylish but discreet and ideal if you want to mix moods i.e. I turn these on when I want to brighten the room up but they don’t dominate when we have softer side lamps on. And personally I would now always buy from Universal Lighting. They are an absolute boon when you have to buy on-line as I do, living out in the wilds.
Very pleased with the service. I was kept informed about the expected delivery date in view of the bad weather the country was experiencing at the time. The items arrived in good condition and the colour is a close match to what’s shown on the webpage. Thank you.
Lovely lights. Just what I needed as there seem to be so few lights about with pull chord switches. They look lovely in a dark corner of my lounge/diner. Good quality glass shades. Easy to install as the wiring was already there. Delivery was fast and the communication from the company fantastic. Texts and calls to let me know about delivery. Well packaged. All in all a very happy customer. Would definitely recommend this company.
A lovely wall light and excellent quality. Will buy from universal lighting again, very happy with my purchase.
Beautiful light which I bought for my hall. Decided to buy another one for my landing. Good quality. The service received was first class. Courtesy call the next day to thank me for my order and I received the goods the following day with a one hour time slot. Would not hesitate to use Universal lighting again.
Absolutely stunning lamp and the customer service was amazing. I would highly recommend this lamp & company if you’re looking for quality!
Great product, delivery and communication first class. Would certainly buy from ULS again
I orderd 3 of the Ashworth black wall lights black and they were Spot on !! as were the staff at Universal lighting. Thank you for the excellent service and I would recommend you anytime to my friends.
Excellent service both before delivery and after sales. There was light damage to the light in transit but a replacement part was sent direct from the manufacturer with no fuss and very timely. Love the light fitting and would recommend Universal Lighting to any prospective buyers. We will definitely use them again next time we are in the market for a new light fitting.
Really beautiful light fittings ( I bought 2 ). Excellent customer service, would shop here again.
Fantastic product delivered very quickly. Call from customer service to confirm order & delivery, very professional! Will not hesitate to purchase from here again.
We selected Universal Lighting after an extensive on-line search, and I am glad we did. The Tenby Lanterns are well made, sturdy, great Value for Money, and fit our period house and neighbourhood (Grade 1 listed curtelage) perfectly. The service was superb, even though one lantern set (out of the original 5) was broken on delivery. This was replaced in a matter of days and well in time for our electrician to fit the lamps. We would recommend Universal Lighting to anyone wanting a great choice and a personal service. Very impressed!
I just wanted to let your company know how impressed I am with your fantastic service. I am impressed with the information given, the speed of delivery, the packaging and most of all the lights are exactly as I had hoped. Many thanks.
Beautiful lamp, good price, well packaged, arrived promptly and in perfect condition. They even phoned me up to let me know when it was being delivered! I would highly recommend this firm.
Excellent product, very good quality, and the staff at Universal Lighting were exceptional with regard to ensuring that yes, I did need a cradle for my floor lamp!! Also very helpful regarding the colour. The goods arrived well packaged and I would recommend this company to anyone!
Placed my order and the wall light arrived the next day, well packaged. I even received a telephone call from a member of the team there thanking me for my order and telling me the light had been despatched….great professional service. On opening, I was more than pleased with the quality of the wall light, looks excellent, would recommend.
Brilliant light. Does exactly as described. Easy to install. Looks stylish and functional. Service from company was above and beyond. Will definitely use them again and recommend to friends/ family.
Fantastic value for money. Looks great!! Tremendous service and wonderful advise from very knowledgeable team.
Thank you for your excellent service. Highly pleased with the ease and efficiency of buying online with you.
Excellent product & service, recommend to anyone. Many thanks.
First rate service and first rate product. Exactly what we have been looking for and we have been looking for ages. This company’s customer service is second to none. Yes I will always recommend.
Purchased a lovely lamp shade great quality and super price, very nice customer service and very helpful will definitely buy from this company again highly recommend.
Purchased for the Dining Room to match the one purchased previously for the Lounge. User-friendly web site for ordering, speedy delivery and exceptionally well-packaged. Received a ‘thank you for ordering’ phone call the following morning and advised that I would be kept in touch by email with progress on dispatch. This culminated in an email giving a 1 hour time slot. Very professional and courteous service. Highly recommended.
I am really impressed with this lovely lantern and the excellent prompt service …it s also very reassuring that they have a 100 percent guarantee …… couldn’t recommend them high enough.
Great quality item , well made and very eloquent. Seamless transaction and great communication. Packaging was super secure.
Modern twist to the old strip lights, 10 out of 10 service from the moment I ordered them to next day delivery, easy to put up and really lights kitchen up.
I did a considerable amount of research before choosing this light fitting and Universal Lighting. I purchased two to replace the existing ones which though were fitted with low energy light bulbs did not have the PIR and dusk to dawn feature. The web site was user friendly (unlike others) and when I had a query regarding the cable entry point they sent a digital image straight away. The customer service experience was excellent and the communication and delivery throughout was as promised superb. The lights were packed extremely well and the light fittings are very high quality. I have not as yet had an opportunity to install them and so cannot comment on their performance, which I have no doubt will match the build quality. All things considered Universal Lighting and the light fittings are highly recommended. Many thanks for your service.
I am though very pleased with the products both design and ease of the installation of these, also special thanks to Emma for the help she gave both over the phone and sending of bulbs which were received on Tuesday, look forward to doing more business with yourselves in the future.
Very pleased I decided to choose this for my kitchen, it’s stylish and emits plenty of light. I had cause to contact Universal lighting and my dealings were with Emma, who I can’t praise highly enough. She was kind, courteous, and extremely helpful. Bravo Universal and a special thank you to Emma!
Excellent product and excellent service and advice from Universal Lighting. Thank you.
Beautiful light,well packed and swift delivery, excellent service.
Absolutely delighted with this product. Very elegant lamp base and the shade is very good quality. Delivery fast and product very well packaged. Would recommend Universal Lighting highly.
These lights look very well made – they are quite heavy and solid, not at all flimsy. Look just as they do in the photo but make sure you check the measurements as they are a bit smaller than expected. Still lovely though. I was especially pleased with the service from Universal Lighting, they were really helpful and efficient and the lights arrived very quickly. Will definiately use them again.
I am Very pleased with my purchase, looks and does exactly as the web site describes, also the staff at universal lighting are incredibly helpful & efficient.
Fantastic service. After being let down by another company, Universal Lighting delivered the same product at a cheaper price the next day and they look great. Thank you
Very attractive light and a great quality fitting. Easy to fit with thought given to space for cables. Much better designed than the light I was replacing. Great service too and speedy delivery
GORGEOUS LIGHT FITTING. SIMPLE YET STUNNING. SLIGHT PROBLEM ONCE IT WAS RECEIVED BUT DEBRA AT UNIVERSAL OFFERED A SECOND TO NONE CUSTOMER SERVICE EXPERIENCE AND A REPLACEMENT WAS SENT OUT IMMEDIATELY. EXTREMELY HAPPY – THANKYOU
Fabulous quality, the customer service is second to none. Also fast delivery time quicker than expected.
delighted with quality of item and friendly, prompt service
Fantastic service. Very pleased with the wall lights purchased. Will be buying more soon.
The uplighters were delivered very quickly and are of very high quality. I was kept informed throughout the process, really good service.
These attractive lights simply ooze quality. I visited the Birkenhead store twice and received great advice not only as to choice of light but through to choice of bulbs. The staff were pleasant, knowledgable and helpful so full marks all round.
Lamps are excellent and do what I wanted them to do. Delivery and communication was very good. Thanks again, would certainly use Universal again.
This is a lovely lamp and was good value for money. I ordered it one day and received it the following day and was kept up to speed with an email on my order. I would highly recommend Universal Lighting Services.
Very professional company. Great service. Quality products. I have recommended them to others.
This light is beautiful and has enhanced the room. Great customer service from Universal Lighting, will definitely use them again.
Fantastic service and quick deliver- packaging very protective and light is just gorgeous. Very impressed with this company and would 100% use again.
Beautiful lampshade, better than expected, easy to put up. Well packaged and extremely courteous customer service, would definitely purchase again from universal lighting
Outstanding company to deal with in every respect – customer service brilliant and goods arrived on time and well packed. I would highly recommend this company.
Great service from Universal and lovely shade. Received a call to confirm the order had been placed and would be c. 1 week. Received delivery in expected timeframe, well packaged and lampshades look exactly as illustrated on the website.
This is a stunning light which has added a special touch to our hallway! Very pleased, will definitely purchase from universal lighting again. Excellent customer service.