Testimonials

Don’t take our word for it, look at what our satisfied customers have been saying about our quality product range and service.

All of our testimonials are from original letters or Emails. Copies of the originals are available upon request with all personal details removed.

Below is a small selection of what our customers are saying about our products and the quality of service they have received.

Seamless Transaction

Great quality item , well made and very eloquent. Seamless transaction and great communication. Packaging was super secure.

Phil - 20/09/2017
10 out of 10 for service

Modern twist to the old strip lights, 10 out of 10 service from the moment I ordered them to next day delivery, easy to put up and really lights kitchen up.

Paul - 13/09/2017
Customer Service Excellent

I did a considerable amount of research before choosing this light fitting and Universal Lighting. I purchased two to replace the existing ones which though were fitted with low energy light bulbs did not have the PIR and dusk to dawn feature. The web site was user friendly (unlike others) and when I had a query regarding the cable entry point they sent a digital image straight away. The customer service experience was excellent and the communication and delivery throughout was as promised superb. The lights were packed extremely well and the light fittings are very high quality. I have not as yet had an opportunity to install them and so cannot comment on their performance, which I have no doubt will match the build quality. All things considered Universal Lighting and the light fittings are highly recommended. Many thanks for your service.

Steven - 08/09/2017
Special Thanks to Emma

I am though very pleased with the products both design and ease of the installation of these, also special thanks to Emma for the help she gave both over the phone and sending of bulbs which were received on Tuesday, look forward to doing more business with yourselves in the future.

Lloyd Gilbert - 07/09/2017
Bravo And Special Thanks To Emma

Very pleased I decided to choose this for my kitchen, it’s stylish and emits plenty of light. I had cause to contact Universal lighting and my dealings were with Emma, who I can’t praise highly enough. She was kind, courteous, and extremely helpful. Bravo Universal and a special thank you to Emma!

LLoyd Gilbert - 03/09/2017
Excellent Product & Service

Excellent product and excellent service and advice from Universal Lighting. Thank you.

John - 31/08/2017
Ecellent Service

Beautiful light,well packed and swift delivery, excellent service.

Lynne - 23/08/2017

Absolutely delighted with this product. Very elegant lamp base and the shade is very good quality. Delivery fast and product very well packaged. Would recommend Universal Lighting highly.

Julian - 11/08/2017

These lights look very well made – they are quite heavy and solid, not at all flimsy. Look just as they do in the photo but make sure you check the measurements as they are a bit smaller than expected. Still lovely though. I was especially pleased with the service from Universal Lighting, they were really helpful and efficient and the lights arrived very quickly. Will definiately use them again.

Alex - 10/08/2017

I am Very pleased with my purchase, looks and does exactly as the web site describes, also the staff at universal lighting are incredibly helpful & efficient.

Jan - 10/08/2017

Fantastic service. After being let down by another company, Universal Lighting delivered the same product at a cheaper price the next day and they look great. Thank you

Heather - 08/08/2017

Very attractive light and a great quality fitting. Easy to fit with thought given to space for cables. Much better designed than the light I was replacing. Great service too and speedy delivery

Susan - 01/08/2017

GORGEOUS LIGHT FITTING. SIMPLE YET STUNNING. SLIGHT PROBLEM ONCE IT WAS RECEIVED BUT DEBRA AT UNIVERSAL OFFERED A SECOND TO NONE CUSTOMER SERVICE EXPERIENCE AND A REPLACEMENT WAS SENT OUT IMMEDIATELY. EXTREMELY HAPPY – THANKYOU

Margaret - 27/07/2017

Fabulous quality, the customer service is second to none. Also fast delivery time quicker than expected.

Natalie - 21/07/2017

delighted with quality of item and friendly, prompt service

Linda - 18/07/2017

Fantastic service. Very pleased with the wall lights purchased. Will be buying more soon.

Bob - 14/07/2017

The uplighters were delivered very quickly and are of very high quality. I was kept informed throughout the process, really good service.

Kevin - 07/07/2017

These attractive lights simply ooze quality. I visited the Birkenhead store twice and received great advice not only as to choice of light but through to choice of bulbs. The staff were pleasant, knowledgable and helpful so full marks all round.

J.B.C - 07/07/2017

Lamps are excellent and do what I wanted them to do. Delivery and communication was very good. Thanks again, would certainly use Universal again.

David Bramwell - 04/07/2017

This is a lovely lamp and was good value for money. I ordered it one day and received it the following day and was kept up to speed with an email on my order. I would highly recommend Universal Lighting Services.

Francesca - 22/06/2017

Very professional company. Great service. Quality products. I have recommended them to others.

Liza - 19/06/2017

This light is beautiful and has enhanced the room. Great customer service from Universal Lighting, will definitely use them again.

Julia - 15/06/2017

Fantastic service and quick deliver- packaging very protective and light is just gorgeous. Very impressed with this company and would 100% use again.

Angela - 15/06/2017

Beautiful lampshade, better than expected, easy to put up. Well packaged and extremely courteous customer service, would definitely purchase again from universal lighting

Lisa - 06/06/2017

Outstanding company to deal with in every respect – customer service brilliant and goods arrived on time and well packed. I would highly recommend this company.

R Clarke - 22/05/2017

Great service from Universal and lovely shade. Received a call to confirm the order had been placed and would be c. 1 week. Received delivery in expected timeframe, well packaged and lampshades look exactly as illustrated on the website.

Rachel baker - 15/05/2017

This is a stunning light which has added a special touch to our hallway! Very pleased, will definitely purchase from universal lighting again. Excellent customer service.

Claudia - 09/05/2017

Just wanted to thank you for my BEAUTIFUL light i ordered recently. I am so impressed with quality and cant to get it hung up in my newly decorated bedroom! I will certainly be telling people about your website!! Thanks again

Dorina - 23/04/2017

I’m very pleased with this light: it’s good quality, classy-looking and gives off a lovely clear bright light with the recommended 60w bulb. I may yet come back for the double lights for my living room. The light was out of stock when I ordered but came in within a couple of weeks and the service from Universal Lighting was excellent. They kept me updated with emails and telephone calls right up to delivery. I would definitely recommend them.

Lindy - 21/04/2017

Customer service excellent from ULS. Well packaged and timely delivery. This light beats all the best and in a league of its own. It has changed the ambiance of our room entirely. And Made in Great Britain. Thank you.

Mr & Mrs Robinson - 17/04/2017

Excellent, product, high quality for a low price, so glad I came across you on line. Very happy with the fabric, shape and finish of these shades, which look perfect on my antique lamps. Fantastic customer service and very speedy delivery and safe packaging. I had viewed similar shades for twice the price in a top, top, quality high end High Street chain. I recommend Universal Lighting highly if this one purchase is anything to go by. ( After all, the royal family don’t often get it wrong with the quality of their purchases do they?…!)

C.J. - 17/04/2017

Superb quality lantern and fitments. Great value for money. Well packaged and delivered promptly. No hesitation in recommending this product and service. Thank you!

Lesley - 23/03/2016

Excellent service from Universal, slight hiccup when the first parcel arrived from the Austrian supplier damaged by the courier but a replacement arrived within a few days without any problems. The product is as described and of good quality. I will certainly use Universal again.

R Fuller - 29/10/2015

The Shade exceeded my expectations and I have to say the service was excellent, kept me advised of order progress and it arrived in the allocated time slot. Thank you and well done.

Shan - 29/10/2015

Helpful and prompt service. Lamp arrived well packaged and quality was as hoped for. Would recommend this product and company.

Laura - 28/10/2015

I am absolutely delighted with my lampshades. They are very well made and are exactly as shown on the website. The service offered by universal lighting is also excellent, I will certainly use them again and thoroughly recommend them.

Lynette - 22/10/2015

Dear Team, Thanks for the light it is much better in real life than on the website. A stunning light fitting. Thanks for all your help. Excellent customer service. I might send you a picture of the light once its fitted. Best wishes

Marina - 30/09/2015

Just wanted to say thanks for our lovely chandeliers, the franklite Artemis 5 light and 8 light, so pleased with them. Your after sales care is second to none, calls to let us know when it will be delivered and the packaging was excellent, its lovely to have such good service. Many Thanks

Debbie. - 24/08/2015

We’re just having the living room in our 1930s house renovated and this satin nickel Art Deco light fits perfectly. It looks beautiful! I would highly recommend this company: prompt delivery, excellent communication and although I had no cause to contact customer services it has the feel of a really personal service. Thank you.

Gail - 22/08/2015

Lovely Lights bought two, one for the Porch the other for our Studio. Great Company and also Great Customer Service. I wouldn’t go anywhere else now for Lights. Well done team. Cheers

Morag - 13/08/2015

These lights are stunning and just perfect for our 1930s house. The service from Universal Lighting is second to none; they kept us updated as to the progress of our order and delivered promptly. Service is rarely this good so don’t hesitate to order from them; I’ll be back again, very soon.

C. Connor - 01/08/2015

Fantastic lights – exactly as described and look really good at the top of our staircase. Universal lighting also provided excellent service from start to finish and were highly efficient with their delivery. Thank you very much for the whole package!

Christina - 31/07/2015

Brilliant service, fast delivery and much cheaper than my local electrical wholesaler. Will definitely use this company again.

Lianne - 30/07/2015

Really good quick service from a pleasant company dealing with real people. Lamp delivered next day and looks great on ceiling in the hallway, good price as well.

Jackie - 26/07/2015

Just bought the Rula Traditional Cream And Blue Floral Table Lamp Base and Shade. This is a beautiful lamp and perfect for what I needed. Universal Lighting are a great company to use, they kept me informed all time on the order’s progress and used DPD for delivery whose 1 hour window means you don’t have to wait in all day.

Peter - 15/07/2015

Excellent Service and a product worthy of the Royal Warrant. The Tiffany uplighter is a beautiful addition to our home. Thanks to all at Universal Lightning.

Richard - 15/07/2015

The service was excellent and the Tiffany up lighter is a beautiful addition to our home. Thanks to all at Universal Lighting.

Richard - 15/07/2015

Lovely light, although not cheap. Exactly what I wanted. Beautifully made and finished. Was pleasantly surprised that it was lighter in weight than I expected. Service was excellent. My internet order was checked, by phone, by seller. I was kept up to date on production times and delivery tracking. Product arrived a day early than first estimate. This was an a usually stress free purchase. Excellent product, outstanding service – worth every penny of the large bill! ( they say you get what you pay for!).

Jackie - 13/07/2015

Having purchased two of these light fittings, I cannot praise both them and the service given enough. The lights are beautifully engineered and the material used first class. The glass bowls are even more attractive than on the photograph.when they are lit they are stunning, but even unlit they are a dramatic addition to the room. Everyone who has seen them has commented very favourably.if you likrArt Deco these are for you and even if you don’t they will match many styles of decor. As to the service we were given, it was equal to the product, excellent. It was friendly and highly professional. We were kept informed of progress every step.beautifully packaged.

Margaret - 11/07/2015

Beautiful lampshade – looks great. Customer Service great – one of the best I have ever had. Very fast delivery. Completely recommend this company. Will not hesitate to use again.

Susan - 09/07/2015

Hi Emma, Thank you so much for all your help with order. I have now received the light fitting. Fast efficient service and a pleasant manner what else could I ask for. Thanks again.

Yvonne - 01/07/2015

Just to say I am very pleased with my lampshades which arrived safely on Friday. I would also like to say how good it is to shop on the internet but still get good ‘old fashioned’ excellent customer service.

Dr R.F - 29/06/2015

I ordered an Osaka Antique Chrome Adjustable Angle Floor lamp from Universal Lighting Services Ltd, and initially encountered some problems with the functioning and adjustability (!) of the lamp. Emma, one of the ULS Ltd team, was unbelievably kind and helpful in ensuring all the issues were completely solved – and I now have a beautiful floor lamp – at a competitive price. I have to say in my experience ULS Ltd have exceptional Customer Care, I did say to Emma I felt that I had gone to John Lewis!!

Sarah - 22/06/2015

Hello Universal Lighting Team, my order has been received and in undamaged condition. Just want to thank you all for excellent service, good customer relations and first class delivery. Have a good day to you all with our best wishes. I will certainly recommend Universal Lighting to friends and neighbours. Thanks again and best regards

Norman and Brenda - 16/06/2015

Great light, easy install. Hopefully will last. But back with two year warranty anyway. Great fast service from universal lighting.

James - 14/06/2015

The Dar Dynamo lights are just perfect we have ben looking since Feb to find the right lights and now we have. The service we received from Universal Lighting Birkenhead was outstanding and will be our first port of call when we next need lights.

DF - 14/06/2015

After days of searching for the right light to suit our room we found this one, and although we haven’t fitted it yet the light seems to be good quality. The customer service from Universal lighting was exceptional and it was a pleasure to be personally kept informed by the team about my order. A good company

Adam - 12/06/2015

Fantastic lights for my kitchen, bought 2 of these very stylish items and I now have a very light and bright kitchen! I’m delighted with the result and Universal Lighting were a pleasure to deal with. They are extremely professional and their service is outstanding in every way. I cannot recommend them highly enough. Excellent service….

Linda - 02/06/2015

Excellent service – we were kept informed at all stages by telephone and emails and the lamps arrived exactly when advised together with a lovely note from Debbie. We’re looking forward to fitting the lamps when the decorating is finished 🙂 So refreshing to receive such superb service. Many thanks to all at Universal Lighting.

Lynne & Keith - 29/05/2015

Beautiful lights, they make the garden look fantastic and so much better than previous ones we had bought elsewhere. Service and dispatch has been excellent. Very pleased.

Ann - 22/05/2015

Great service from the company and the four lights bought are just what I was looking for – Stylish and minimalist but oh so bright. My electrician fitted them yesterday out on our roof terrace and was impressed with their quality and look as was I.

Sue - 20/05/2015

I was so pleased with the quality of the product and the service I received that I had no hesitation in ordering from you a second time and again I was delighted. I particularly liked the trouble you took to keep me informed regarding delivery.The light itself is great – both efficient and smart in appearance. Thank you

Keith - 19/05/2015

I bought the domed glass stainless steel outdoor wall light, and I am extremely pleased with it. I love the Art Deco influence, which suits my house perfectly. The quality is excellent, and delivery was quick and efficient. I appreciated the personal touch of the accompanying message with my order, and I will definitely order from Universal Lighting again. Thank you!

Lysetta - 17/05/2015

This Art Deco lamp is good value for money and looks great on our new house.I would definitely recommend this product in addition to recommending the Universal Lighting Service, fast, friendly and professional!

Rose - 08/05/2015

I bought two of these lights for my large kitchen after struggling to find an adequate lighting solution – and wow these are the bee’s knees! Great service from Universal – well packed and fast delivery. Will definitely buy from you again.

Mark - 07/05/2015

A beautiful lamp that would suit a contemporary interior. The company kept me informed in person about my order and despite suggesting that there could be a delay with delivery, the lamp was delivered within the quoted time. I would definitely reccommend this company.

Julie - 02/05/2015

Excellent Item. Arrived well packed and very quickly. Easy to understand the fitting instructions. Would not hesitate to recommend friends and neighbours to shop at Universal Lighting.

Norman - 27/04/2015

Beautiful lantern. Matches colours on my stained glass door. Was upset when it arrived broken. I phoned and a replacement was sent to me the following day. You cant get any better service than that. Great communication and a personalised letter inside box. The faulty lantern was collected the following morning with no charges. Very happy customer.

Sandra - 27/04/2015

Excellent Service from this Company. First Class delivery, Items well packed so arriving in good order. Would not hesitate to use this Company again.

Norman - 24/04/2015

Both service and product outstanding so pleased with the whole thing from order through to delivery and I can now see what I am doing in the kitchen without standing in my own shadow all the time. Great stuff.

Sandra - 22/04/2015

Excellent shades – true to picture and not at all flimsy. And easy to fit. Service and delivery excellent with regular updates and choices about delivery. I found this company by accident on the internet but will be my first port of call when looking for lighting.

Bedford - 19/04/2015

I was very impressed with the service received from this company. Excellent communication throughout and 1 hour delivery slot confirmation meant I didn’t have to wait around all day listening for the door bell to ring. The lamp is good quality and was easy to fit. I would definitely shop with this company again.

Jacki - 16/04/2015

The service from Universal Lighting is excellent, from the initial sales response to aftercare. I had the misfortune to receive an item that had a breakage and although my initial thoughts were “oh no what a hassle this is going to be” I should not have worried. I phoned the number that was on the enclosed personally signed note that was included along with the invoice by the sales person (that’s how friendly they are) and spoke to Emma who checked there and then to see if a replacement was in stock. Not just on the computer, she actually went and looked at the physical item. The next day I had my replacement item in my hand and the return item was collected that day too. This is an absolutely first class service and the lantern is beautiful! My thanks to all at Universal Lighting, you are a great example of what business should be.

Fred - 15/04/2015

Just put up this new light in front room looks stunning and creates a very exclusive look. Delivery was excellent and really well managed would definitely recommend this company for service and style.

Ms Phillips - 13/04/2015

Nice personal service in the showroom and very efficient delivery of the item we wanted, made this a good experience. I would definitely recommend Universal Lighting to friends.

Frank - 12/04/2015

A beautiful lamp that arrived very well packaged and quicker than expected. I would recommend USL to anyone and hope to shop there again very soon. Thank you to the whole team!

John - 03/04/2015

Buying from this company has been an exceptional experience. The product range is formidable and the website is easy to use. Communication from the company was clear, timely and friendly. Universal Lighting is to be recommended in the strongest possible terms

John - 02/04/2015

As other customers have said, the service from Universal Lighting is second to none. The lights look great in our hall and landing and I would not hesitate recommending this company.

A & M - 31/03/2015

I am delighted with my new wall lights, they look just like they do on the website. Customer service is second to none, placed the order on Sunday evening, received a phone call on Monday to say the lights were being delivered on Tuesday. Extremely efficient and would certainly recommend Universal Lighting to anyone

Chris - 30/03/2015

We have had a very good experience with this company. The service has been excellent, the light was well packaged and delivered promptly. The quality of the light fitting if fabulous and looks gorgeous. We will definitely use this company again and promote to our friends and family.

Julie - 27/03/2015

Beyond expectation. Fantastic product and first class company to deal with. A great experience.

John - 18/03/2015

The light fitting was out of stock when we ordered and we were immediately advised of this, we were then kept informed of progress (without having to chase) until it arrived two weeks earlier than we were originally expecting. Like the other reviewers I was impressed with the packaging and the quality of the light fitting. It was easy to fit and looks really good in the room. Thanks goes to all at Universal for their help and service. I will recommend this company and no doubt use them again.

David - 12/03/2015

The service was amazing. Constantly kept informed of the progress of the order. Excellent value for money too. I will always look on this site first when looking for lighting

Diane - 11/03/2015

Thank you so much for a top class service from start to finish. The quality of the product & your customer service are to be admired. Our outdoor lantern is a bobby dazzler, especially since we added your dusk till dawn sensor, now we might have to start charging folk who stop & stare.. We really love our new lantern, many thanks again.

Kev - 10/03/2015

These beautiful wall lights arrived promptly by DPD who emailed to give an hour slot delivery time. This is a fantastic service. We were delighted with the quality of the lamps. Thank you to Universal Lighting.

Jill - 04/03/2015

Just wanted to let you know that the lights arrived safely and we are absolutely thrilled with them. They arrived in time for the decorator to fit them on Friday and they look splendid. Really good quality and just what we had hoped for. Many thanks!

Janet - 03/03/2015

Lovely quality lamps, very well packaged and with speedy delivery from a seller who has fantastic communication and customer care second to none. Thank you for everything.

John - 02/03/2015

Just what we wanted, bright light with instant start up. Easy to fit and pleasant looking, would definitely promote these lights and Universal Lighting, I will come back when to this web site when I need more lighting, the service was excellent.

Alison - 27/02/2015

We purchased a ceiling light and two matching wall lights. Excellent communication regarding delivery, excellent product. We had them installed by an electrician who confirmed they were good quality fittings. We are really pleased with the overall experience.

Tracey - 26/02/2015

I was delighted with the service provided by Universal Lighting – very efficient ordering and delivery and the product arrived in pristine condition and as described.

Mrs Moore - 26/02/2015

I ordered some wall lights and the next day received a very polite phone call, thanking me for the order and saying that it was being processed. I was able to leave special delivery instructions on the web order form and these were carried out and the parcel arrived at the time stated. We are very pleased with the lights which are exactly as illustrated and described. I thoroughly recommend this company from my experience.

Barbara - 19/02/2015

Fantastic outdoor light that we used to line our driveway. Great value for money and easy to install. Universal lighting provided 5 star customer service, would highly recommend in every area and won’t be going anywhere else but them for all future lighting purchases! Thank you.

Claire - 18/02/2015

I ordered this light online and then received a phone call to say that the light was out of stock, but should be available in a few weeks. The woman who phoned was very pleasant and helpful. She called me back, as she said she would, a couple of weeks later to confirm that the light was coming in stock again and would be sent out the following week. She called again the day before the delivery, again to confirm the delivery. I found the customer service to be excellent and I really appreciated how she kept in touch with me regarding the order status. The delivery came as expected and the light itself is absolutely beautiful. I am delighted with it.

J - 18/02/2015

These lovely pleated lampshades match my lamp lamps brilliantly. It is good that they have a lining and the colour was exactly as I expected. Delivery was superb, and getting an email to know the name of the driver and what time to expect him, within an hour, is fantastic. If only all companies could be this good.

Gill - 17/02/2015

Usual excellent service, good value and really prompt delivery. Couldn’t fault this company or the quality of the items they sell.

JAB - 17/02/2015

Excellent service from order placement to delivery. Fantastic product, really good quality and looks a treat. Thank you.

David - 16/02/2015

Excellent service, very polite staff, everything spot on. Light purchased is outstanding. Thank You.

Steve - 12/02/2015

Extremely well packaged and high quality courier service – neither could be faulted. Very pleased with lamp which is a charming addition to our hall providing a beautiful focus of colour exactly what we needed. Service excellent – the telephone call confirming order a charming touch / even though I wasn’t there.

Jan - 11/02/2015

Dear universal team, Well our new lampshades have now taken pride of place in our living room and the wife and I are over the moon with them. They are the exact colour we wanted and the quality of them is first class. My wife and I would just like to pass on a massive thanks to all of the team at Universal Lighting for the excellent and friendly service we received from you all throughout the whole process of purchasing the shades, you are a real credit to yourselves. Once again many thanks.

Lee - 02/02/2015

A smart looking outside light – very pleased with it. Simple enough to assemble and we chose to display it as a hanging lamp, which was also straightforward to alter. Very impressed with the level of communication beforehand – with the delivery time narrowed down to the hour! Excellent! Product was also very well packaged. Many thanks.

Jane - 30/01/2015