Don’t take our word for it, look at what our satisfied customers have been saying about our quality product range and service.
All of our testimonials are from original letters or Emails. Copies of the originals are available upon request with all personal details removed.
Below is a small selection of what our customers are saying about our products and the quality of service they have received.
Everything you would expect from a very professional outfit. I over ordered and was immediately refunded. The product was everything I expected and was delivered in perfect condition.
I did not have to wait very long at all and when they arrived, I was amazed. They were exceptionally well made and look lovely in my care home conservatory. Thank you Mark and your team. Very professional service throughout. Thank you.
Lovely shade, looks more expensive than it is, excellent fabric with sturdy frame. Faultless customer services and prompt delivery. Will patronize again without doubt.
Great light fitting. Well made and easy to install. Perfect 30s style for our 30s house. Excellent deal on the price and faultless, courteous service from ULS.
Ordered last week. Within one someone from the company called me to let me know the item was in stock and it would be delivered the next day, which it was and it’s a good quality product. Excellent efficient service. I will buy from this company again.
THIS LIGHT IS FABULOUS. Universal provided their normal, fantastic, service and it arrived with us very quickly. If you want a stunning, room statement light look no further. Universal had also deeply discounted the manufacturers list price. What more can I say.
Thank you for the outstanding service, and particularly getting immediate (next day) pick up and replacement of lamp delivered damaged by manufacturer. Probably the best customer service team in Britain. Please feel free to add this comment to your testimonials page. Johnnie
On placing my order Universal Lighting contacted me via telephone to say unfortunately the light fitting is out of stock and would I like to choose an alternative . I explained to Emma I would be happy to wait rather than order a replacement. I was advised that it could be 5-6 weeks waiting time. Emma contacted me via email/ telephone advising me on the progress of delivery ever week. Eventually my beautiful light fitting arrived. Universal Lighting is one of the best companies I have every dealt with and would highly recommend them. The service I received I could not ask for anything better. Emma was extremely helpful. I had to return her call one day even the lady who answered the telephone again extremely helpful. Nothing to much trouble for the company especially the staff. Thank You one happy customer.
Brilliant service, ordered one day delivered the next. Wrapped extremely well a box inside a box for both parts. Looks a treat on our side table.
The light is well designed, constructed and look really smart when wall mounted. I purchased three and had no difficulty installing them, although extra care was needed to avoid trapping wires when closing the units. They all arrived safely packed and I can thoroughly recommend Universal Lighting Services Ltd for their efficiency and great communication when dealing with my order.
The lamps looks great on bedside table. Easy to switch on with one touch, happy with purchase. The online service was 5 stars, lots of attentions from great customer service.
The first thing to say is that the customer care team is absolutely great at Universal Lighting Services. Thank you Chloe and Eddie. They are quick to respond to you personally if you have queries and they really care about getting things right. As to the lights, well this is the third house where we have chosen these lights for the lounge. They are stylish but discreet and ideal if you want to mix moods i.e. I turn these on when I want to brighten the room up but they don’t dominate when we have softer side lamps on. And personally I would now always buy from Universal Lighting. They are an absolute boon when you have to buy on-line as I do, living out in the wilds.
Very pleased with the service. I was kept informed about the expected delivery date in view of the bad weather the country was experiencing at the time. The items arrived in good condition and the colour is a close match to what’s shown on the webpage. Thank you.
Lovely lights. Just what I needed as there seem to be so few lights about with pull chord switches. They look lovely in a dark corner of my lounge/diner. Good quality glass shades. Easy to install as the wiring was already there. Delivery was fast and the communication from the company fantastic. Texts and calls to let me know about delivery. Well packaged. All in all a very happy customer. Would definitely recommend this company.
A lovely wall light and excellent quality. Will buy from universal lighting again, very happy with my purchase.
Beautiful light which I bought for my hall. Decided to buy another one for my landing. Good quality. The service received was first class. Courtesy call the next day to thank me for my order and I received the goods the following day with a one hour time slot. Would not hesitate to use Universal lighting again.
Absolutely stunning lamp and the customer service was amazing. I would highly recommend this lamp & company if you’re looking for quality!
Great product, delivery and communication first class. Would certainly buy from ULS again
I orderd 3 of the Ashworth black wall lights black and they were Spot on !! as were the staff at Universal lighting. Thank you for the excellent service and I would recommend you anytime to my friends.
Excellent service both before delivery and after sales. There was light damage to the light in transit but a replacement part was sent direct from the manufacturer with no fuss and very timely. Love the light fitting and would recommend Universal Lighting to any prospective buyers. We will definitely use them again next time we are in the market for a new light fitting.
Really beautiful light fittings ( I bought 2 ). Excellent customer service, would shop here again.
Fantastic product delivered very quickly. Call from customer service to confirm order & delivery, very professional! Will not hesitate to purchase from here again.
We selected Universal Lighting after an extensive on-line search, and I am glad we did. The Tenby Lanterns are well made, sturdy, great Value for Money, and fit our period house and neighbourhood (Grade 1 listed curtelage) perfectly. The service was superb, even though one lantern set (out of the original 5) was broken on delivery. This was replaced in a matter of days and well in time for our electrician to fit the lamps. We would recommend Universal Lighting to anyone wanting a great choice and a personal service. Very impressed!
I just wanted to let your company know how impressed I am with your fantastic service. I am impressed with the information given, the speed of delivery, the packaging and most of all the lights are exactly as I had hoped. Many thanks.
Beautiful lamp, good price, well packaged, arrived promptly and in perfect condition. They even phoned me up to let me know when it was being delivered! I would highly recommend this firm.
Excellent product, very good quality, and the staff at Universal Lighting were exceptional with regard to ensuring that yes, I did need a cradle for my floor lamp!! Also very helpful regarding the colour. The goods arrived well packaged and I would recommend this company to anyone!
Placed my order and the wall light arrived the next day, well packaged. I even received a telephone call from a member of the team there thanking me for my order and telling me the light had been despatched….great professional service. On opening, I was more than pleased with the quality of the wall light, looks excellent, would recommend.
Brilliant light. Does exactly as described. Easy to install. Looks stylish and functional. Service from company was above and beyond. Will definitely use them again and recommend to friends/ family.
Fantastic value for money. Looks great!! Tremendous service and wonderful advise from very knowledgeable team.
Thank you for your excellent service. Highly pleased with the ease and efficiency of buying online with you.
Excellent product & service, recommend to anyone. Many thanks.
First rate service and first rate product. Exactly what we have been looking for and we have been looking for ages. This company’s customer service is second to none. Yes I will always recommend.
Purchased a lovely lamp shade great quality and super price, very nice customer service and very helpful will definitely buy from this company again highly recommend.
Purchased for the Dining Room to match the one purchased previously for the Lounge. User-friendly web site for ordering, speedy delivery and exceptionally well-packaged. Received a ‘thank you for ordering’ phone call the following morning and advised that I would be kept in touch by email with progress on dispatch. This culminated in an email giving a 1 hour time slot. Very professional and courteous service. Highly recommended.
I am really impressed with this lovely lantern and the excellent prompt service …it s also very reassuring that they have a 100 percent guarantee …… couldn’t recommend them high enough.
Great quality item , well made and very eloquent. Seamless transaction and great communication. Packaging was super secure.
Modern twist to the old strip lights, 10 out of 10 service from the moment I ordered them to next day delivery, easy to put up and really lights kitchen up.
I did a considerable amount of research before choosing this light fitting and Universal Lighting. I purchased two to replace the existing ones which though were fitted with low energy light bulbs did not have the PIR and dusk to dawn feature. The web site was user friendly (unlike others) and when I had a query regarding the cable entry point they sent a digital image straight away. The customer service experience was excellent and the communication and delivery throughout was as promised superb. The lights were packed extremely well and the light fittings are very high quality. I have not as yet had an opportunity to install them and so cannot comment on their performance, which I have no doubt will match the build quality. All things considered Universal Lighting and the light fittings are highly recommended. Many thanks for your service.
I am though very pleased with the products both design and ease of the installation of these, also special thanks to Emma for the help she gave both over the phone and sending of bulbs which were received on Tuesday, look forward to doing more business with yourselves in the future.
Very pleased I decided to choose this for my kitchen, it’s stylish and emits plenty of light. I had cause to contact Universal lighting and my dealings were with Emma, who I can’t praise highly enough. She was kind, courteous, and extremely helpful. Bravo Universal and a special thank you to Emma!
Excellent product and excellent service and advice from Universal Lighting. Thank you.
Beautiful light,well packed and swift delivery, excellent service.
Absolutely delighted with this product. Very elegant lamp base and the shade is very good quality. Delivery fast and product very well packaged. Would recommend Universal Lighting highly.
These lights look very well made – they are quite heavy and solid, not at all flimsy. Look just as they do in the photo but make sure you check the measurements as they are a bit smaller than expected. Still lovely though. I was especially pleased with the service from Universal Lighting, they were really helpful and efficient and the lights arrived very quickly. Will definiately use them again.
I am Very pleased with my purchase, looks and does exactly as the web site describes, also the staff at universal lighting are incredibly helpful & efficient.
Fantastic service. After being let down by another company, Universal Lighting delivered the same product at a cheaper price the next day and they look great. Thank you
Very attractive light and a great quality fitting. Easy to fit with thought given to space for cables. Much better designed than the light I was replacing. Great service too and speedy delivery
GORGEOUS LIGHT FITTING. SIMPLE YET STUNNING. SLIGHT PROBLEM ONCE IT WAS RECEIVED BUT DEBRA AT UNIVERSAL OFFERED A SECOND TO NONE CUSTOMER SERVICE EXPERIENCE AND A REPLACEMENT WAS SENT OUT IMMEDIATELY. EXTREMELY HAPPY – THANKYOU
Fabulous quality, the customer service is second to none. Also fast delivery time quicker than expected.
delighted with quality of item and friendly, prompt service
Fantastic service. Very pleased with the wall lights purchased. Will be buying more soon.
The uplighters were delivered very quickly and are of very high quality. I was kept informed throughout the process, really good service.
These attractive lights simply ooze quality. I visited the Birkenhead store twice and received great advice not only as to choice of light but through to choice of bulbs. The staff were pleasant, knowledgable and helpful so full marks all round.
Lamps are excellent and do what I wanted them to do. Delivery and communication was very good. Thanks again, would certainly use Universal again.
This is a lovely lamp and was good value for money. I ordered it one day and received it the following day and was kept up to speed with an email on my order. I would highly recommend Universal Lighting Services.
Very professional company. Great service. Quality products. I have recommended them to others.
This light is beautiful and has enhanced the room. Great customer service from Universal Lighting, will definitely use them again.
Fantastic service and quick deliver- packaging very protective and light is just gorgeous. Very impressed with this company and would 100% use again.
Beautiful lampshade, better than expected, easy to put up. Well packaged and extremely courteous customer service, would definitely purchase again from universal lighting
Outstanding company to deal with in every respect – customer service brilliant and goods arrived on time and well packed. I would highly recommend this company.
Great service from Universal and lovely shade. Received a call to confirm the order had been placed and would be c. 1 week. Received delivery in expected timeframe, well packaged and lampshades look exactly as illustrated on the website.
This is a stunning light which has added a special touch to our hallway! Very pleased, will definitely purchase from universal lighting again. Excellent customer service.
Just wanted to thank you for my BEAUTIFUL light i ordered recently. I am so impressed with quality and cant to get it hung up in my newly decorated bedroom! I will certainly be telling people about your website!! Thanks again
I’m very pleased with this light: it’s good quality, classy-looking and gives off a lovely clear bright light with the recommended 60w bulb. I may yet come back for the double lights for my living room. The light was out of stock when I ordered but came in within a couple of weeks and the service from Universal Lighting was excellent. They kept me updated with emails and telephone calls right up to delivery. I would definitely recommend them.
Customer service excellent from ULS. Well packaged and timely delivery. This light beats all the best and in a league of its own. It has changed the ambiance of our room entirely. And Made in Great Britain. Thank you.
Excellent, product, high quality for a low price, so glad I came across you on line. Very happy with the fabric, shape and finish of these shades, which look perfect on my antique lamps. Fantastic customer service and very speedy delivery and safe packaging. I had viewed similar shades for twice the price in a top, top, quality high end High Street chain. I recommend Universal Lighting highly if this one purchase is anything to go by. ( After all, the royal family don’t often get it wrong with the quality of their purchases do they?…!)
Superb quality lantern and fitments. Great value for money. Well packaged and delivered promptly. No hesitation in recommending this product and service. Thank you!
Having purchased two of these light fittings, I cannot praise both them and the service given enough. The lights are beautifully engineered and the material used first class. The glass bowls are even more attractive than on the photograph.when they are lit they are stunning, but even unlit they are a dramatic addition to the room. Everyone who has seen them has commented very favourably.if you likrArt Deco these are for you and even if you don’t they will match many styles of decor. As to the service we were given, it was equal to the product, excellent. It was friendly and highly professional. We were kept informed of progress every step.beautifully packaged.
Beautiful lampshade – looks great. Customer Service great – one of the best I have ever had. Very fast delivery. Completely recommend this company. Will not hesitate to use again.
Hi Emma, Thank you so much for all your help with order. I have now received the light fitting. Fast efficient service and a pleasant manner what else could I ask for. Thanks again.
Just to say I am very pleased with my lampshades which arrived safely on Friday. I would also like to say how good it is to shop on the internet but still get good ‘old fashioned’ excellent customer service.
Hello Universal Lighting Team, my order has been received and in undamaged condition. Just want to thank you all for excellent service, good customer relations and first class delivery. Have a good day to you all with our best wishes. I will certainly recommend Universal Lighting to friends and neighbours. Thanks again and best regards
Fantastic lights for my kitchen, bought 2 of these very stylish items and I now have a very light and bright kitchen! I’m delighted with the result and Universal Lighting were a pleasure to deal with. They are extremely professional and their service is outstanding in every way. I cannot recommend them highly enough. Excellent service….
Beautiful lights, they make the garden look fantastic and so much better than previous ones we had bought elsewhere. Service and dispatch has been excellent. Very pleased.
Great service from the company and the four lights bought are just what I was looking for – Stylish and minimalist but oh so bright. My electrician fitted them yesterday out on our roof terrace and was impressed with their quality and look as was I.
I was so pleased with the quality of the product and the service I received that I had no hesitation in ordering from you a second time and again I was delighted. I particularly liked the trouble you took to keep me informed regarding delivery.The light itself is great – both efficient and smart in appearance. Thank you
I bought the domed glass stainless steel outdoor wall light, and I am extremely pleased with it. I love the Art Deco influence, which suits my house perfectly. The quality is excellent, and delivery was quick and efficient. I appreciated the personal touch of the accompanying message with my order, and I will definitely order from Universal Lighting again. Thank you!
This Art Deco lamp is good value for money and looks great on our new house.I would definitely recommend this product in addition to recommending the Universal Lighting Service, fast, friendly and professional!
I bought two of these lights for my large kitchen after struggling to find an adequate lighting solution – and wow these are the bee’s knees! Great service from Universal – well packed and fast delivery. Will definitely buy from you again.
A beautiful lamp that would suit a contemporary interior. The company kept me informed in person about my order and despite suggesting that there could be a delay with delivery, the lamp was delivered within the quoted time. I would definitely reccommend this company.
Excellent Item. Arrived well packed and very quickly. Easy to understand the fitting instructions. Would not hesitate to recommend friends and neighbours to shop at Universal Lighting.
Beautiful lantern. Matches colours on my stained glass door. Was upset when it arrived broken. I phoned and a replacement was sent to me the following day. You cant get any better service than that. Great communication and a personalised letter inside box. The faulty lantern was collected the following morning with no charges. Very happy customer.
Excellent Service from this Company. First Class delivery, Items well packed so arriving in good order. Would not hesitate to use this Company again.
Both service and product outstanding so pleased with the whole thing from order through to delivery and I can now see what I am doing in the kitchen without standing in my own shadow all the time. Great stuff.