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Our Testimonials

We take customer service seriously.

Welcome to the Universal Lighting Services testimonials page. Here you will find copies of unsolicited emails commenting on our customer service. Personal information has been removed for privacy.

We take customer service seriously and never take your custom for granted. We will always provide you with a level of service that we would expect from others. Just because you are shopping for lighting online doesn’t mean you deserve anything less.

Our product and customer service reviews are gathered independently by Our latest reviews can be viewed by following this link to the Universal Lighting Services reviews page (opens in new window).

Really pleased

I’m really pleased with my pendant light, beautifully classic design as always with Tiffany. Thank you

Lynn S – 01/03/2024

fantastic service

they look great. They are not yet installed, hopefully within the next 4-6 weeks as long as it stops raining at some point. Thank you for all you help and updates, as normal the service is fantastic.

Matthew Q – 29/02/2024

Most impressed by your efficiency

I just thought I would let you know that I am extremely pleased with the two teal lampshades which arrived this morning.   They exactly match the velvet cushions I bought a few weeks ago and have altered the whole appearance of my room.   I have been most impressed by the efficient way you and your colleagues have dealt with my order.  I wish other companies would do the same.

Margaret W – 28/02/2024

Exceptional product and service

Exceptionally happy with both product and service Chloe-Anne. We have purchased from you before. In between we went to a different company (that was cheaper) for our kitchen lights. We have come back to you because their customer service was really poor compared with Universal Lighting, so we decided we’d rather pay more! Originally I wanted to buy a more expensive light fitting on this order, but my husband has reservations…….the stag fitting was a compromise on my part, but I feel really happy now it’s up.

Deb H – 20/02/2024

excellent quality

Thank you for your courtesy email.  I am delighted with all the lights. It is always a gamble ordering when you have not seen the item on display etc.  The Mackenzie outdoor wall lights are prefect for the style and look at the back of our house.  The quality is excellent as was the service I received from customer services.   We are still in the process of renovating so I am sure I will be ordering more lights in the future.  

Jayne H – 19/02/2024

best customer service of any company

Many thanks George…….Universal Lighting must have some of the best customer service of any company I know! Have a good day, Deb

Deb H – 25/01/2024

Excellent customer service

I am pleased to say that we have now sorted the problem and it wasn’t the light fitting at all, but the light switch on the wall which had a slightly loose wire which we were able to fix.   We are very pleased with our harper light fitting as it provides a bright light and looks good.   Your customer service is excellent and we will  use your company again if we need it

Christopher R – 16/01/2024

extremely impressed

Happy New Year I have bought quite a number of light fittings from Universal Lighting in recent months as part of a major home renovation.  I’ve been extremely impressed with both the quality of the items received and with the level of customer service.  Of particular note was when Eddie was able to proactively help me out when it turned out the my laptop auto-fill function had somehow created a hybrid of 3 different addresses, and two enormous chandeliers were scheduled to be delivered to a house that we no longer live in, 200 miles from our current home!  I was so grateful that he was above to intervene and get the deliveries redirected – it prevented a fairly major headache at our end.   Both chandeliers have been fitted and look lovely.   So yes I have been very happy and will almost certainly be buying more from you before this job is through…!

Emily L – 11/01/2024

impeccable service

Thank you so much for all your help finding us a table lamp. Your service was impeccable and you can see how lovely it looks.

Vicki & Tony W – 10/01/2024

Sing your praises

Loving the light – it looks really smart.   And truly impressed with the service you have provided from beginning to end. I can’t remember her name, but one of your colleagues called me twice before it was delivered because she wanted it to get to me as safely and quickly as possible.   I will definitely recommend your company to all!   I’m not very I.T literate, but is there somewhere on social media that I can sing your praises?

Martin B – 09/01/2024

Delighted, Brilliant customer service

Just to say – the shade and carrier arrived safely this morning, and so I’ve written a review and posted a couple of photos. We are delighted. Thank you so much for your brilliant customer service, and I shall be recommending you to my friends and neighbours.

Linda R – 16/12/2023

Put your customers 1st

Thanks for all yours and George’s help and support. Next time we need lights we’ll pop over to your showroom. I’m glad what happened happened to be honest as I absolutely love this shade. Meant to be. It’s so reassuring buying from you as you put your customers 1st and nothing has been a trouble to you. I’d highly recommend you to anyone. Take care Chloe and George. Hope you have a wonderful Christmas and all the very best for 2024!

Sue F – 16/12/2023

Very happy with service and advice.

I was very happy with the service and advice provided, whilst I won’t make your fortune I will be happy to use you again.

Andrew B – 07/12/2023


we are very happy! The light looks incredible in the room! Thank you so much!

Paul B – 30/11/2023


Dear Chloe,   The lamp is up and fully functional. Many thanks. It looks fantastic!

James A – 21/11/2023

Best range

very happy as always with your excellent service. We always come back to Universal Lighting because you have the best range anywhere Best wishes David

David E – 21/11/2023

Very good from start to finish

the lamps are up and look great. The service has been very good from start to finish, excellent communication and follow up throughout.

Janet M – 21/11/2023

Good Customer Service👍

I would like to thank George at Universal for the prompt settlement of our report of a damaged shade which has been replaced. We also received a courtesy call which was appreciated.   Good customer service👍

Graham M – 18/11/2023

Look Great.

We are delighted with our amber leaded lanterns, they look great.

Helen L. – 01/11/2023

Super Quick and Smooth Service.

We absolutely love them and were very happy with the super quick and smooth service. Thanks,

Hannah S. – 01/11/2023