Our Testimonials

Best Customer Service I Have Encountered

I would like to say thank you for probably the best customer service i have encountered from order to delivery, great stuff.

A massive thank you

I just had to contact you to say how delighted we are with the lamps – they are fabulous! They are larger than expected and give a presence to the room. We love the quality and the vibrant colours. The packaging was exceptionally good – you made sure that nothing was going to happen to the during transit. How you were able to do all this for the price is beyond me. A massive thank you to all concerned – if I was Boris Johnson I would throw a drinks party for you

Smooth, Speedy and Efficient

Thank you very much for such a smooth, speedy and efficient shopping experience. The shades arrived the next day (as promised) and we are both delighted with them

I will certainly recommend your company

I received my lamp today and am very pleased with it, I also want to thank you, and to Chloe in particular, for your courteous phone call, a pleasant surprise and an appreciated personal touch. I wish you a happy and prosperous 2022 and will certainly recommend your company

Incredible.

At long last I finally got the chandelier hanging! It was literally the last thing to be done.. It looks incredible. Thanks again.

A pleasure to buy from you.

Just wanted to say thank you to you all for your excellent customer service. The light fitting arrived today and all I need now is for my electrician to come and fit it. It has been a pleasure to buy from you.

Debrah has been fantastic.

Please pass on my thanks to Debrah. She has been fantastic in trying to fulfil my order.

Impressive customer service.

Just to thank you for our bathroom light which we are very happy with. Also for the excellent customer service which from beginning to end has been impressive.

Prompt delivery and Excellent service.

I would like to say, thank you for the excellent service you have given me. From the start Chloe took the trouble to make sure I had the right replacement remote control for my fan. You also took the trouble to keep me in the loop and delivery was prompt.

Quality product, friendly service.

The light arrived safely and is now in situ and looking great! Thank you for this quality product and friendly service. I really appreciated the phone call even though I was not in at the time

Recommended Far and Wide

All lights now received. Thank you for keeping me informed and for excellent service. I’ll have no hesitation in using Universal Lighting again and will recommend you far and wide.

Clear customer focus

I wanted to advise how pleased we were with the items purchased. They look great. More importantly I wanted to thank you for such great customer services. From emails, phone calls to advise status and correspondences attached to the invoice your company has clear customer focus. Its not that common nowadays in a digital world and I just wanted to advise it didn’t go un-noticed . Any further purchases we need in the future we would certainly look at your company first.

Second to none!

Just to say the light shades have arrived and they are perfect. Thank you so much for your fabulous customer service. Second to none!

Truly Amazing Service

Received my order this morning, very pleased with the lights. Thank you so much for keeping me informed over the last few weeks , truly amazing service

A really nice team

I first made enquiries a while back and I spoke with Eddie who was extremely helpful kind patient and knowledgeable – lovely chap!  Equally George yesterday was also very helpful and approachable all be it by phone. You have a really nice team, I wish all suppliers/traders could give the same level of service I have received by Universal Lighting.  I work for the NHS and will promote UL as a go to.

Wonderful customer service.

Hello, I just want to say thank you for the wonderful customer service you have recently provided. I am very happy with not only my purchase but the swiftness of delivery & communication provided by yourselves.

Great service.

The lights arrived  August 27th. Amazingly quick! They are brilliant!! Thank you, so much for your great service.

Could not be happier.

I just wanted to say how pleased we are with this lantern. We hesitated because we have bought expensive things before and found them disappointing, but this lantern is absolutely wonderful and we could not be happier.

Amazing, amazing, amazing.

I just wanted to advise our light is here safe, the packaging was amazing, the purchase was amazing and your comms through the process has also been amazing. Can’t thank you enough and I wish you all the success you deserve.

Excellence in customer service.

I wanted to say thank you for your excellence in customer service. I actually had training this morning on providing good customer service and I had to give an example of when I last received good service myself. You will be happy to know It was your company I used as an example. Although I haven’t spoken to any off you, I did receive a lovely voice mail thanking me for my purchase, which I thought was a very nice touch. I have received my order today and I am very pleased with my purchase it’s beautiful. I won’t hesitate in using your service again and have already recommended your company to friends.