Our Testimonials

Excellent service.

I did say I would send an image of the lamps I chose for the bespoke cinema room we designed and made for one of our clients. She loved them, as did we. Many thanks for your excellent service.

Thank you for your care and attention.

Wanted to say thank you for the order you recently sent to us. The package was impeccably put together – I am confident that even if it had been used as a football, the glass light would have still been in tact. Thank you! The obvious care and attention was also evident from the letter included with the package. So often, there is just a receipt and really, it was a meaningful and welcome addition to have some human words and a name to go with the order. Thanks to George for the care and attention – nice one. So, in return I’m saying thank you for your care and attention.

Excellent customer service.

I can confirm that Universal Lighting’s customer service has been excellent.

Kind, helpful, efficient.

Fantastic customer service from Chloe today. I am a holiday let owner who needed 2 large shades fast and Chloe was extremely kind, helpful and efficient. Thank you,

Speedy turnaround.

We have received the shades and we are happy with the colour. Thank you for your very speedy turnround. We will recommend you to others as you have provided excellent service. Well done it makes a change these days.

Absolutely perfect.

Thank you for the duck egg blue lampshades I ordered that I have just received. They are absolutely perfect in colour and size. I am thrilled with them and thank you for your amazing service keeping me informed on their progress and the delivery was spot on time. Thank you again.

A pleasure ordering from you.

Just wanted to say what fantastic service, ordered, despatched and arrived so very quickly. Email and phone call (which I missed, sorry, so voicemail instead) telling me my order was on the way. I will definitely be recommending you to others. Thank you very much, it was a pleasure ordering from you.

Feel valued as a customer.

What a wonderful service you guys provide. Its great to deal with a company who steps up when things don’t go exactly to plan and you have totally smashed it. From your first call to inform me my light was on its way I thought this is refreshing I actually feel looked after and valued as a customer. Then when it arrived with the broken tubes my phone call was answered after 2 rings by Eddie …. pretty unheard of in this day and age.!! And the issue dealt with no fuss at all … even more amazing!! Thank you and all the other members of you team. I shall definitely recommend you to family and friends.

5 stars!

I had a follow up conversation with George who was very informative about the product and gave me a bit advice about the threads for when I need to change the bulbs. The movable spotlights are amazing. They really highlight the colour of the wall tiles and they focus around the mirror, sink and shower which is why I wanted a spotlight bar I could move. Thank you for prompt delivery and I was told that the installation was easy! 5 stars!

Excellent customer care.

I would like to take this opportunity to thank you and your company for the excellent customer care you have given to this particular customer. It really does make all the difference when the staff are not only friendly , but go out of their way to be helpful and take the time to make sure you are buying the right equipment . Please pass on my comments to the various other members of your company who have been so helpful. I wish you all the best, and rest assured I will return when I need to!

Superb – Well done.

Our lampshade arrived today – I was out at the time, but it was safely delivered. We are delighted – it replaces the old damaged shade – it is the right size, right colour, and sits exactly on the adapter ring. Superb – well done.

Just amazing.

Hello Mark and Debbie, Lights received and all in place. Great quality and I’ll be issuing sun glasses for those working in the pit. Just amazing and makes all the difference. Great service from you both and the company as well

Best online communication.

I would highly recommend this company as they are very professional and efficient. The best on line communication I have had with any company. Eddie, who was dealing with my order, emailed as promised weekly, to update me when my lamp was ready for posting. When the lamp arrived it was really well packaged with plenty of protection so it arrived in first class condition. Can’t recommend the company enough.

First class. Really.

Hello Beautiful People, Just wanted to let you know what an absolute pleasure it was to buy from you. We ordered just a couple of table lamp shades but the service we got made us feel like royalty. We ordered via the website. Next we received a phone call from yourselves confirming the order – nice touch. After that a continuation of updates right up to the actual delivery. First class. Really. I am sure that if every retailer behaved in the same way you have Amazon wouldn’t get even a look in! Well done you lot and be assured that whenever I need anything lighting associated you’ll be my first and only consideration.

First class service.

Eddie Many thanks for your help and patience in dealing with the light. I had a customer service problem with another company last week and in desperation I said I could give them the name of a Company near Liverpool who could teach them how to provide a first class service!!I had a email back wanting to resolve my problem immediately. It has been a pleasure to deal with Universal Lighting.

Won’t hesitate to recommend Universal Lighting.

Just wanted to say thank you very much for the lights and bulbs which arrived in good time and extremely well packaged. I also wanted to comment on the excellent customer service as we received a phone call to say that there was a slight delay in posting. This was particularly gratifying because we have recently had a number of customer service issues with other retailers and it was reassuring to know that some people still care about the product they are offering. We won’t hesitate to recommend Universal Lighting Services in the future.

Brilliant fast service.

Just to say my light has just arrived and I absolutely love it! So pleased, just what I was hoping for – brilliant fast service and bulbs nicely in the box

Fantastic service

Many thanks for my light shades, they are perfect. Fantastic service and delivery, and thank you for the call advising me of delivery.

Over the moon.

Thank you for sending my order promptly and well packaged. We are over the moon with the wall lights absolutely gorgeous.Have left you a Google review. Until our next order thank you all @ Universal Lighting 5*

Just brilliant!

George, I can’t remember been treated so professionally by a company overseas before. I have shared my positive vibes with my network about you guys. The chandeliers were in a perfect condition. BIG high-five to the packaging team! Just general sending my best wishes to you and the rest of team! Just brilliant! Med venlig hilsen