5.0
Star Star Star Star Star

Rating on Google

FREE UK Delivery

On Orders Over £75

30-Day Returns

On unused and non-custom items

Speak to UK lighting experts

Call us on: 0151 650 2138

Our Testimonials

We take customer service seriously.

Welcome to the Universal Lighting Services testimonials page. Here you will find copies of unsolicited emails commenting on our customer service. Personal information has been removed for privacy.

We take customer service seriously and never take your custom for granted. We will always provide you with a level of service that we would expect from others. Just because you are shopping for lighting online doesn’t mean you deserve anything less.

Our product and customer service reviews are gathered independently by reviews.co.uk. Our latest reviews can be viewed by following this link to the Universal Lighting Services reviews page (opens in new window).

Prompt and Efficient.

Thank you for your prompt and efficient attention in resolving this matter.

Kathryn P. – 18/08/2026

Grateful for Fantastic Customer Service.

I really appreciate that.  Honestly, thank you so much.  This is fantastic customer service and I’m really grateful.

Nicola O. – 05/08/2026

Great Service.

Wonderful thank you Great service!

Camilla D. – 28/07/2026

Appreciated Amazing Customer Service.

I love that you all tried your best, that’s amazing customer service. Please thank the team for me, I really do appreciate it.

Gaynor F. – 27/07/2026

Recommended Customer Care.

Thank you very much, I appreciate your customer care.  I will use your company in the future and recommend you to any friends.

Mark M. – 27/07/2026

Amazing!

Oh how fabulous, that sounds amazing! Thanks again George, everyone has been amazing!

Gaynor F. – 21/07/2026

Very Pleased.

I just wanted to let you know that I received my lampshade on Friday and that I’m very pleased with it.

Sue B. – 31/05/2026

Just what I wanted.

Just wanted to let you know I received my lampshades and am very happy with them. They actually look a different  shade  from what I was expecting but they are just what I actually wanted.

Lynn M. – 09/05/2026

Really Appreciate your Efforts.

I was so excited when I saw the light fixture – there is nothing like that here in the U.S. that I can find and it is just so beautiful, cool and sooo Art Deco!  Thank you for all your efforts and research, I really appreciate it!  

Cyndy Z. – 09/05/2026

Definitely Recommend your Services.

Just to let you know received lights and now installed they are beautiful. Thank you for all your help with these and will defo recommend your services. Lynn

Lynn C. – 24/04/2026

A Pleasure to do Business with.

I’d like to express my thanks. I have just made and order and made an error with my delivery address on line. I called and spoke to Eddie whose customer service was amazing! He was so helpful and couldn’t do enough to help me sort this out, even making sure the product was the right one for my father. It was a pleasure to do business with you and i would highly recommend and buy off you again.

Kelly S. – 25/03/2026

Excellent customer service

Hi Eddie, Rather belatedly, thank you again for the trouble you and George took over my recent order, an example of excellent customer service.

R. Greenwood – 19/03/2026

Really pleased, Perfect!

  Just a note to let you know that I’ve received and am really pleased with my pendant light – the colours of the base and the shades are perfect! I’m also impressed with the quality, how quickly it arrived and with the customer service I’ve received.  

Helen J. – 19/03/2026

Perfect and on time

The lights were delivered in perfect condition, and on time.   Thank you for your service

S. Scott – 03/03/2026

Appreciated Customer Service.

I do appreciate the effort that you have gone to, I should have bought them when I first saw them, I know. Your customer service has been excellent and again appreciated.

Jane D. – 27/02/2026

Prompt Response and Action.

Thank you and it’s such a small thing. We remain delighted with the lamp. Thank you so much for your prompt response and action.  

Helena C. – 23/02/2026

Help and Efficiency.

I also want to say, I appreciate your help and your efficiency. Thank you for organising it so fast. Many many thanks

Tanya S. – 21/02/2026

Delighted, Excellent Customer Service!!

Thank you so much for my order which I am delighted  with.   Excellent Customer Service !!

M Kodia – 27/01/2026

Recommend to anyone

The shade ordered arrived today. I just wanted to thank your company for their help in dealing with such a trivial order. It has been much appreciated. I would recommend your service to anyone.

P. Mathias – 23/01/2026

Delighted, thank you for your care and attention.

Just a little note to say that when I returned from a rather tiring day in London yesterday, what was waiting for me but – the lampshade! It is exactly right for size, colour etc so I am delighted with it.   Thank you for all the care & attention you showed in sorting out exactly what I was after – specially when I had had such a bruising experience, so thank you. And I did so enjoy our lengthy conversations which were nothing to do with buying a lampshade but fascinating nevertheless.   I shall certainly tell all my friends about the excellent service & if I have any future issues with lighting you will be my 1st port of call.

B. King – 11/12/2025