I ordered an Osaka Antique Chrome Adjustable Angle Floor lamp from Universal Lighting Services Ltd, and initially encountered some problems with the functioning and adjustability (!) of the lamp. Emma, one of the ULS Ltd team, was unbelievably kind and helpful in ensuring all the issues were completely solved – and I now have a beautiful floor lamp – at a competitive price. I have to say in my experience ULS Ltd have exceptional Customer Care, I did say to Emma I felt that I had gone to John Lewis!!