Here you will find a list of our most frequently asked questions followed by the answer. If you have a question that is not answered here, please contact us and we will be happy to help and add the question and answer to those below.
Q. Who are universal-lighting.co.uk?
A. universal-lighting.co.uk is the website of Universal Lighting Services Ltd, established in 1970 and based at Birkenhead Wirral. Universal Lighting is a small familly run business that has supplied commercial and decorative lighting to the trade, industry and the public through it's showroom, offices and warehouse on the Wirral Peninsula for the past 40 years.
Q. Do you have everything on show in your showroom?
A. We have a large and varied display of lighting, lamps and accessories at our showroom in Priory St Birkenhead and also hold some stock in our warehouse. We deal with every importer in the UK and many in Europe so it is impossible to stock and display every item we can supply. It is inevitable that we will need to order many products for our customers.
Q. If you don't have what I want in stock, how long will it take to get?
A. We can normally deliver any item to your door within 7 days. At Universal Lighting we always contact the customer within one working day to acknowledge the order. If there is any unexpected delay in processing your order, you will be contacted further to inform you of the reasons and the expected delivery date.
Q. What are your opening hours?
A. We are open from 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm on Friday and 10am to 2pm on Saturday.
Q. How can I contact you?
A. Please telephone 0151 650 2138 or see the Contact tab at the top of the page for information.
Q. How do I use the search button on your website site?
A. If you are looking for a specific type of light, such as a snooker light, or pool table lighting, just type in one word such as snooker, billard or pool. This will bring up our large range of pool table lighting. Or if you know the number of the product simply type in the code.
Q. I know the product that I want and cannot find it on your site. Can you get it for me?
A. Yes we can. We are unable to put every product we supply on the website. Please contact us using the 'Contact' tab at the top of this page for price and availablity.
Q. Do your prices include VAT?
A. Yes they do, the price you see is the price you pay plus delivery if the total purchase price is under £100.00.
Q. How much is delivery?
A. We do not charge more than it costs to deliver your item. Mainland UK delivery is free on all orders of £100.00 and over. For orders under £100.00, mainland UK delivery is £6.90. Please follow the link for rates to other destinations.
Q. How will my items be delivered?
A. When your purchase is in stock and ready for dispatch it will be delivered using DPD couriers next working day service.
Q. Are my personal details secure and what do you do with them?
A. At Universal Lighting we NEVER share your information with anyone else except our courier provider who requires your name, address and contact information in order to deliver your purchase. We do not store any customers personal financial information. If you decide to pay over the phone for an item we shred that information as soon as payment has been authorised. We do not bombard you with Emails and special offers. We do not sell or share your Email address or any other details.