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Our Testimonials

We take customer service seriously.

Welcome to the Universal Lighting Services testimonials page. Here you will find copies of unsolicited emails commenting on our customer service. Personal information has been removed for privacy.

We take customer service seriously and never take your custom for granted. We will always provide you with a level of service that we would expect from others. Just because you are shopping for lighting online doesn’t mean you deserve anything less.

Our product and customer service reviews are gathered independently by reviews.co.uk. Our latest reviews can be viewed by following this link to the Universal Lighting Services reviews page (opens in new window).

Look Great.

We are delighted with our amber leaded lanterns, they look great.

Helen L. – 01/11/2023

Super Quick and Smooth Service.

We absolutely love them and were very happy with the super quick and smooth service. Thanks,

Hannah S. – 01/11/2023

Wonderful Work!!!

I had the lights installed over the weekend. I think they look fantastic! Thank you for your wonderful work!!!

Kate B. – 16/10/2023

Excellent Service All Round.

Thank you for processing this order so promptly – it arrived this morning. Thank you! Excellent service all round. Will definitely use ULS for future purchases.

Clive S. – 11/10/2023

Delighted.

Thank you, I am delighted with the light that you sent to me and the service I received including the messages giving the progress and status of my order. Thanking you.

Robert S. – 09/10/2023

Excellent order and delivery.

The lights are up and really are fabulous. We’re so thrilled so thanks again for your help and excellent order and delivery service.

Hilary R. – 22/09/2023

Breathtaking service

Thank you. I am more than delighted with my lamps. As a child I’d a magical fantasy castle lamp which got stolen. For over 20 years I’ve searched for something similar. When I plugged in my Rapunzel lamp it brought tears to my eyes. Exquisitely beautiful and even more so than my first, I have now been looking at all your other unusual and beautiful lamps. The Tiffany is gorgeous too. You’re service and the pure joy you’ve brought me is breathtaking. Thanks SO much

Tricia M – 05/09/2023

Fantastic range of lighting

Everything was fantastic from the range of lighting on offer, the ordering process and delivery. I am also very happy with the quality of the lights.

Kuldeep S – 05/09/2023

Such good service is rare these days

Dear Universal Lighting, thank you so much for such fantastic service, we are really delighted with the lights which match perfectly to the one we brought over 12 years ago and I’m so pleased that you were thoughtful enough to call to check about postage over the bank holiday weekend. Such good service is rare these days so we will definitely be sharing your details with our friends and neighbours.

Sarah F – 30/08/2023

Wish more companies were like yours,

Thankyou I am really happy with it and am really happy with the service I received from universal lighting services employees I was kept well informed all the way through and the original person I spoke with went out his way to get me the lamp made that had been discontinued Good customer service like this is rare nowadays wish more companies were like this

David Y – 09/08/2023

Impressive customer service

Thank you for all your help with this. We are very impressed with your customer service and will certainly use your firm firm in the future for lighting needs and be very happy to recommend you to our family and friends.  

Alison R – 02/08/2023

Service, second to none.

Your service was second to none. Hope you like the photo of my rear and side extension. The project has some way to go, but the lights look fabulous.

Jennifer W – 02/08/2023

Honest opinion, help and advice

Would just like to thank George for his honest opinion, help and advice when buying the two Ceiling fans The next time we need any new lighting Universal Lighting and George will be our first ‘port of call’ and our recommendation to family and friends! Thanks George you are an asset to the company and the industry!

Ian F – 22/07/2023

Exactly met expectations

Yes I was pleased with your supply of the lighting items , and am happy to confirm that they exactly meet my expectations

Michael L. – 20/07/2023

So kind and helpful

Thank you so much for being so kind and helpful. I really appreciate that you took so much care. We don’t always find your level of service these days – sadly. Well done to all of you.

Julia S. – 19/07/2023

No hesitation recommending you

Thank you for the prompt response Eddie, this is a first class solution to the problem. Excellent service. I will have no hesitation recommending you to others and returning for future purchases.

David M. – 05/07/2023

Spot on service and delivery

Product quality as advertised and it is now fitted at our front door. Service was spot on and the delivery to the island posed no issues because it arrived here within 48 hours….can’t improve on that fella!….there are a multitude of big, flash outfits that couldn’t manage four days so well done. Keep up the good work, the country needs product and services like yours! All the best  from the Isle of Man.

Kevin B. – 21/06/2023

Wonderful customer care

I absolutely love the lantern, and it looks fabulous in my porch. Thank you so much for keeping me up to date with its progress whilst I was waiting, your customer care has been wonderful.

Candida H. – 24/05/2023

Impeccable Service

Really happy with our lamp & shade. As always with universal lighting, impeccable customer service. Thank you. … I will return to yourselves and recommend you to friends

Sarah H. – 19/05/2023

First class customer service

The fan is really attractive and efficient. Delivery and customer service first class

Jan C. – 06/05/2023