On placing my order Universal Lighting contacted me via telephone to say unfortunately the light fitting is out of stock and would I like to choose an alternative . I explained to Emma I would be happy to wait rather than order a replacement. I was advised that it could be 5-6 weeks waiting time. Emma contacted me via email/ telephone advising me on the progress of delivery ever week. Eventually my beautiful light fitting arrived. Universal Lighting is one of the best companies I have every dealt with and would highly recommend them. The service I received I could not ask for anything better. Emma was extremely helpful. I had to return her call one day even the lady who answered the telephone again extremely helpful. Nothing to much trouble for the company especially the staff. Thank You one happy customer.