The light fitting was out of stock when we ordered and we were immediately advised of this, we were then kept informed of progress (without having to chase) until it arrived two weeks earlier than we were originally expecting. Like the other reviewers I was impressed with the packaging and the quality of the light fitting. It was easy to fit and looks really good in the room. Thanks goes to all at Universal for their help and service. I will recommend this company and no doubt use them again.