COVID-19 Updates

Covid-19 update 20th March

2nd July 2020

Our showroom is now open Monday – Friday 8.30am to 5pm and remains closed on Saturdays for the time being. Reasonable steps are being taken to maintain social distancing and hygiene procedures are in place for all customers and staff. We are limiting the number of customers allowed into the showroom at any one time to ensure that measures are effective. Signs and screens are in place for your protection.

Stock levels remain good and are improving all of the time. We look forward to welcoming you back into our showroom and wish you all well.

6th June 2020

Our showroom is still closed and telephone customer service remains temporarily closed on Saturdays. A contactless click and collect service is available Monday to Friday 8.30am to 5pm. Click and collect customers can call 0151 650 2138 to book a time slot. Your purchase will be cleaned down and left in a secure foyer for collection at your chosen time.

Our showroom will reopen on Wednesday 1st July 2020. It will open from 8.30am to 5.00pm initially, with a view to reopening on Saturdays when staffing levels allow and it is safe to do so. All reasonable steps will be taken to maintain social distancing and hygiene procedures will be in place for all customers and staff. We may need to limit the number of customers allowed into the showroom at any one time to ensure that these measures are effective.

Our stock levels remain good and we continue to supply the majority of products within a few working days. I will update this article when more information is available or the situation changes. We look forward to welcoming you back into our showroom and wish you all well.

11th May 2020

Our showroom remains temporarily closed to protect you and our staff and telephone customer service remains temporarily closed on Saturdays. Our customer care team can still be contacted on 0151 650 2138 Mon – Fri 8.30am – 5pm or email customercare@universal-lighting.co.uk thank you.

We continue to provide a reliable online service, stock levels remain good and we continue to supply 95% of our products within seven days. We are now looking at ways that we can reopen fully when the government advise us to do so. It is imperative that we are able to ensure the safety of customers and staff once fully open. I will update this article when more information is available or the situation changes.

We wish you all well and stay safe.

4th April 2020

Our showroom remains temporarily closed to protect you and our staff and customer service remains temporarily closed on Saturdays. Our customer care team can be contacted on 0151 650 2138 Mon – Fri 8.30am – 5pm or email customercare@universal-lighting.co.uk thank you.

We have taken extra measures to secure stock and supply so we can still provide you with a reliable online service. This is a fluid situation that is changing daily but at this time we are able to supply 95% of our products within seven days. We continue to monitor the situation constantly and will update you with any changes to our service here.

We wish you all well and stay safe.

30th March 2020

Elstead Lighting have today informed us that they are in a position to commence a weekly supply run. All Elstead Lighting, Feiss, Flambeau, Gilded Nola, Hinkley Lighting, Kichler, Norlys, Quoizel and Stiffel will be sent out every Monday and should be with us by Wednesday each week. This means that delivery could take up to ten days to arrive with you after ordering. We would like to take this opportunity to thank you for your continued loyalty and support, even during these uncertain times. Our thoughts go out to everyone who have been affected by this unprecedented situation.

24th March 2020

Following governemnt guidance, Elstead Lighting have decided to close from this morning. This will last for at least 3 weeks and could be longer. This means that we are unable to supply Elstead Lighting products in the immediete future. Elstead Lightings decision affects the following brands: Elstead Lighting, Feiss, Flambeau, Gilded Nola, Hinkley Lighting, Kichler, Norlys, Quoizel and Stiffel. We have some stock of each brand in our warehouse for purchase. We have temporarily disabled the ability to buy these brands but may have a particular item in stock. Please contact our customer care team on 0151 650 2138 to enquire Mon – Fri 8.30am – 5pm.

23rd march 2020

Due to the unfolding situation with Coronavirus (COVID-19), we’re sad to tell you that we’ll be temporarily closing our showroom from 8.30am on Tuesday 24th March 2020. Our showroom may be closing but our online shop remains operational. Inward and outbound deliveries are currently not affected. Deliveries may take a little longer to arrive but are broadly as stated on our deliveries page. You can have your Universal Lighting order delivered to your home, or select click and collect.

Our Customer care team are still available on 0151 650 2138 to answer your questions. Mon – Fri 8.30am – 5pm. We are temporarily unable to provide the telephone service at weekends. Email enquiries to customercare@universal-lighting.co.uk will be answered within one working day.

We look forward to welcoming you back into our showroom when the time is right and the uncertainty has passed. I would like to thank you for your continued loyalty and support, even during these uncertain times. Our thoughts go out to everyone who have been affected by this unprecedented situation.

20th March 2020

We at Universal Lighting Services take the view that the health and safety of our customers and staff is our first priority. Our staff remain well and we are able to assist you over the telephone and in our showroom. Click and collect purchases and local deliveries are also unaffected.

Our showroom remains open at this stime but we have introduced steps to protect everyone during the epidemic. Customers are required to use the supplied hand sanitiser upon entry and exit from our showroom and you are asked to maintain a distance of at least two-metres from other customers and staff.

We’d like to confirm that our online shopping is unaffected. Inward and outbound deliveries are currently not affected by the coronavirus crisis. You can continue to shop with us and delivery times should be in-line with those stated on our deliveries page. Should you have any questions about a specific product on our site, you can call our customer care team on: 0151 650 2138 or email us at: customercare@universal-lighting.co.uk.

This page will be updated regularly with any updates or changes that affect our ability to serve you.