Terms & Policies
Universal Lighting Services Ltd guarantees to meet all the conditions of the consumer protection laws which apply at this time.
Definitions
1. For the purpose of the Terms and Conditions we, us, our will refer to the company Universal Lighting Services Ltd and you and your will indicate the customer unless the text indicates otherwise.
2. The Terms and Conditions have been created to protect your rights as a valued customer and to form an understanding between you as the customer and us as a business.
3. If you have any questions regarding any section of the Terms and Conditions please e-mail us at sales@ulsltd.com or telephone our office 0151 650 2138 where our staff will be glad to assist.
Purchases
2.1 All of our products are supplied subject to availability. If the product you ordered is not in stock we will inform you of this as soon as possible and advise you as to how long it will take to order.
2.2 At times, finishes on our products may differ slightly to those advertised.
2.3 Descriptions, dimensions and technical data given are only a guideline and are not a legally binding contract.
2.4 We endeavour to ensure the information given on our website is correct, however, we cannot accept liability for loss, damage or expense due to errors or omissions.
2.5 Height measurements of our fittings exclude chain and ceiling fixture dimensions. All of our fittings will include appropriate lamps where indicated.
2.6 All of our fittings comply with the appropriate British Standard Requirements.
Prices and Payment
3.1 Every effort is made to ensure that prices on our web site are correct when your order is placed. However, if an error is found we will inform you as soon as possible in order to refund you for the amount debited from your credit card.
3.2 We regret that we cannot make delivery arrangements until cleared funds are received.
3.3 Methods of payment are:
3.4 Online credit card payment transactions are totally secure.
3.5 All prices shown include V.A.T.
3.6 We regret that we cannot process an order until full payment has been cleared.
3.7 For off line payment please contact our sales team either by e-mail or telephone and we will arrange alternative method of payment.
4.1 Normally 5 - 7 working days from order
4.2 Out of stock items 14 - 21days. At the time of your order if an item is out of stock we will inform you as soon as possible so that you can decide whether you want to cancel the order or wait for product to become available. We will notify customers if an item has become obsolete or if the delivery is longer than stated above.
4.3 Delivery charges are as follows. Mainland UK charges are automatically included when you place an order. You will be contacted shortly after placing your order if a surcharge applies.
| Free mainland UK delivery on purchases of £100.00 and over: | £ FREE |
| Mainland UK delivery (Excluding Scottish Highlands): | £5.95 inc VAT |
| Scottish Isles - Scottish Highlands - N Ireland - surcharge: | £11.75 inc VAT |
| Southern Ireland - surcharge: | £18.00 inc VAT |
| All other desinations: | £POA |
4.4 Orders placed before 2:00pm Mon - Fri will be processed that day excluding weekends and bank holidays.
4.5 Tracking orders. Tracking numbers supplied on request.
4.6 We regret that due to the difference in electrical fittings we are unable to deliver products to the USA.
4.7 For European Delivery please contact our sales team via Email or telephone for advice.
4.8 We ensure that every effort will be made to deliver your goods as soon as possible. However we are not liable for any loss or damage that may occur through a delay of delivery.
4.9 At the time of delivery you will be asked to sign for your goods. We are unable to leave any order without a signature and the order will be returned, in this case we cannot offer a refund on delivery.
4.10 When your order arrives you must check for damages or shortages before you sign for your goods.
4.11 Claims for shortages and damages must be made within 48 hours of delivery we regret that after this time we cannot accept any claims that are made.
4.12 Once you have signed for your order the goods are at your risk and so we ask you to check the contents thoroughly. Please keep any packaging should your order need to be returned.
5.1 If you do not like an item that you have purchased from our web site, for any reason, you may return it to us within 14 days of the delivery date.
5.2 To return goods please contact our sales team via e-mail. You will be allocated a Returns Authorisation Number which needs to be displayed on the parcel.
5.3 Goods without a Returns Authorisation Number cannot be accepted.
5.4 All returns must be packaged in the original packaging and condition.
5.5 The goods returned must not have been installed, used or modified in any way and must be returned together with any lamps or parts that were included in your order.
5.6 Returns made are at the customer's expense and have to be via a registered means.
5.7 If in the unlikely event that goods are faulty, Universal Lighting Services Ltd will meet the cost of carriage, as long as the goods returned conform to the relevant regulations, please read the Warranty Section.
6.1 All of our fittings carry a 12 month guarantee, with the exception of lamps.
6.2 If a fault should occur the product will be repaired or replaced within the 12 month period. Your statutory rights will not be affected.
6.3 If the fitting has been incorrectly installed or is damaged in any way by the consumer the warranty will not apply. (See Installation.)
Installation
7.1 Fittings must be installed by a qualified electrician and must be earthed wherever necessary.
7.2 Prior to installation of the fitting the mains supply must be isolated.
7.3 Universal Lighting Services Ltd cannot be held responsible for any personal or other damages due to incorrect installation.
Website Usage Terms & Conditions
8.1 We are unable to accept any responsibility for loss, damage or expense due to visiting our website.
8.2 Everything on this site is owned by us or has the permission from appropriate sources to be used.
Conditions of sale
9.1 The goods which are the subject matter of this website shall remain the property of the seller until the Buyer has paid the full contract price and in no other circumstance shall title to the said goods pass to the Buyer.
9.2 Notwithstanding the above clause, the risk of any loss or damage to the said goods, shall fall upon the Buyer from the date the said goods are delivered to him / her and the Seller should hold the Buyer fully indemnified in respect of any such loss after delivery, no matter how occasioned.
9.3 If the buyer fails to pay for the goods on the due date, or commits any act of bankruptcy, or if any resolution or petition to wind up the Buyer?s business, shall be passed (other undertakings is appointed, the Seller may recover possession of the goods at any time from the Buyer and for that purpose the Seller, his servants or agents may enter upon any land or building upon which the goods are situated..
Returns Policy
1.An item purchased from Universal Lighting Services Ltd may be returned for whatever reason within 14 days of the date of delivery.
2 All returns must be packaged in the original packaging and condition.
3 The goods returned must not have been installed, used or modified in anyway, and must be returned together with any lamps or parts that were included in that purchase.
4 To return goods, customers are asked to contact the sales team via e-mail sales@ulsltd.com . A returns authorisation number will be allocated. This number needs to be displayed on the parcel / parcels being returned.
5 Goods without a returns authorisation number cannot be accepted.
6 Returns made, are at the customer's expense and have to be via a registered means.
7 Universal Lighting Services Ltd will meet the cost of return for carriage on all faulty goods as long as the goods returned conform to the relevant regulations.
8 Universal Lighting Services Ltd will refund within 7 days from return of the goods any sum that has been debited from the customer's credit card, in accordance with this policy.
Refunds Policy
Universal Lighting Services Ltd will refund within 7 days any sum that has been debited from the customer's credit card or by any other payment method, for any goods that are unavailable for whatever reason or returned in accordance with our Returns Policy.
